Mai Khao Hotel Centara

This hotel has potential, but the staff need to improve their service. Was not given toilet paper some days even when the roll was empty. Had to take it myself from the cart. Same for water, was not given water everyday. Room was advertised to have a microwave but had to ask for one. The room came with a kettle, but no coffee mugs or items to make coffee and tea. The room was cleaned very late each day, sometimes with the staff knocking on the door after I had returned for the day.

Only ate at the restaurant once and was not impressed with the quality. Breakfast was ok at best.

Hotel was full of Russian tourists which is not a pleasant experience as they were loud and unfriendly. Never used the swimming pool as they dominated that area at all hours.

Good things that can be said were that the rooms were nice for the price and the WiFi was excellent most days.

The hotel itself was very nice, the room was nice and big enough for two people. Checked in by an F&B supervisor and she has no clue how to operate a credit card machine, she has to call her manager Steven to help. Same as check out, she has no clue how to use a credit card machine, she was trying for 10 minutes and still cannot check us out. She called Steven back again and assist us. The hotel should train the staff how to operate a credit card machine.