- Mexico Holidays
- Cancun
- The Westin Lagunamar Ocean Resort and Villas
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The Westin Lagunamar Ocean Resort and Villas
Mexico, North America
Cancun
Perfectly positioned for access to beautiful beaches, waterfront restaurants, shopping malls, golf courses, and some of Mexico's best underwater diving sites, Cancun is a modern paradise-a place for adventures into the past and present. Must be 18 years of age to check-in.
Este resort captivador esta localizado entre ruinas Mayas y playas de arenas blancas. Si deseas la tranquila elegancia del spa, las aguas cristalinas del Caribe o ir de compra en el centro comercial La Isla, vas a encontrar tu pasion en el Westin Lagunamar Ocan Resort
Todas las villas estan completamente equipadas con cocineta en los Studios y cocina completa en el 1-Bedroom. Contamos con una alberca gigante con tobogan. Todas las villas tienen vista al mar
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire
- Room service
- Laundry service
- Launderette
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent8,025 reviews
Excellent
70%
Very Good
20%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Just perfect...that's all.
The amazing: the location and the grounds were just perfect. Easy to walk around this large resort. There were several very large pools and a slide (for kids & adults). The drinks were amazing.
The room was just perfect. We had a slight obstruction of view of the ocean and they quickly changed our room. The staff was amazing.
The great: we did dinner there one night with a fire show and singer. The food was just ok but the show was great. The experience was way overpriced.
The good: hotel amenities were fine. It was very crowded but fun at the same time.
We will definitely stay at the Westin Lagunamar again if we come back to Cancun.
Review by ILiveInCA San Diego, California
Amazing experience as always
Even though we had a disappointing experience at the Greek restaurant during our trip, our stay at the Westin Lagunamar was absolutely spectacular.
From the moment we arrived, Oscar at the front desk made us feel genuinely welcome.
A huge thank you to our incredible team at the swim-up pool bar—Armando, Alejandro, Cesar, Sergio, and Sandy. You all went above and beyond every single day and made our afternoons at the pool something we looked forward to.
I’d also like to thank the wonderful young lady who took care of me during breakfast and who also worked at the sports bar from time to time (I’m so sorry I can’t remember your name!), Sandy, Oscar, and Juan, who were all in gray (sorry, I’m terrible with names!), another wonderful lady whose name I unfortunately can’t remember, Omar for helping with our reservations, and the young ladies at the gift shop/Starbucks area. Every one of you greeted us with a smile, treated us with kindness and respect, and always made sure we had everything we needed.
What stood out the most wasn’t just the outstanding service—it was how personal it felt. The fact that so many of you remembered my name, asked how I was doing, what we’d been up to, and genuinely cared about our experience made us feel like we were home, not just staying at a resort.
This was our third stay here, and it had been three years since our last visit. The fact that so many staff members still remembered us truly put a smile on my face. That level of hospitality is rare and says a lot about the amazing people who work here.
Thank you to the management and every member of the staff for creating such a welcoming atmosphere. You made this vacation unforgettable, and we’re already looking forward to coming back—hopefully much sooner rather than later.
From the bottom of our hearts, thank you!
Ok for a large hotel
Large hotel, ok service, but the concierge JJ was great! 2 gyms, lovely pools! Tends to be an American stop over hotel. Stayed there to get over jet lag before we toured yucatan.
Review by browney38 London, United Kingdom
Loved our stay at Westin Lagunamar
This is a massive resort and beautiful! The pools are awesome and very large and they allow floaters . There are numerous lounge chairs, beach access is easy, towels are easy to get from the towel bar and the pool menu food is delicious from Viento. Friendly staff everywhere. We were NOT accosted by anyone including MVC sales agents and no one was pushy about sales for Marriott. There are little vendors on wednesdays near the property. The condos are very nice and the pool bar with swim up is a plus. Loved our stay!
Lipstick on a pig
Be prepared for damp and musty rooms. If you have mold sensitivities I would steer clear. This resort looks great in the lobby and then it goes downhill. The pool police come around about holding chairs yet at 4:30am the whole front row is taken with towels and they sit for hours. That’s allowed, but way back from the pool in the empty areas they come around and badger you. The on site food is mid at best. The taxi prices vary depending on the mood of the drivers. The pool was ok in terms of upkeep which is better than the Westin in St John where it looked like it needed to be completely refurbished. Be prepared to be approached 2-3 times daily about wanting spa treatments. The bedding is very very cheap. The thin blanket on the bed is worn and the one for the couch is the roughest cheap thing I’ve come across. The rooms lack sufficient climate control and the air vent drips from the condensation which is fun. For reference:We are Chairmans level with MVC. We have been to ocean and surf club in aruba(both mid level with ocean being a bit better) but overall our first pick since the weather is better and the food choices are top notch, Ritz in St Thomas is obviously amazing, Westin St. John is great for location and that’s about it, Frenchman’s cove in st Thomas just skip, the new Bahamas location is gross and should not even be operating under the Marriott name. We have a lot to compare this too and it is just not great. Use a hotel where the climate is better controlled and for the money you can get an all inclusive package.
