The Pyramid at Grand Oasis

I genuinely wanted to enjoy this vacation, but unfortunately it ended up being one of the most disappointing resort experiences I've ever had.

From the beginning, things seemed disorganized. Our room had maintenance issues, including a safe that didn't work properly and a loose faucet. While those alone wouldn't have ruined the trip, they set the tone for everything that followed.

The biggest disappointment was the food. For an all-inclusive resort, the quality was consistently poor. Meals were frequently cold, lacked flavor, and after only a couple of days we found ourselves struggling to find anything we actually wanted to eat. We eventually looked forward more to eating in the airport than at the resort, which says a lot.

The reservation system for specialty restaurants was equally frustrating. We spent a significant amount of time waiting in line only to be told our reservation didn't exist, despite following the process we were instructed to use. Instead of trying to help, management made us feel like we were the problem.

Communication throughout our stay was poor. Even our departure transportation became stressful because messages went unanswered despite having confirmed arrangements beforehand.

The most disappointing part wasn't that things went wrong—problems happen at every hotel. It was how our concerns were handled. We attempted to resolve issues while we were still on the property, but instead of empathy or a sincere effort to make things right, we felt dismissed. After returning home, I contacted Guest Relations directly and even completed the feedback survey they requested. Weeks later, I still have not received a single response.

For the amount of money we spent, I expected much better service and much more accountability.

I rarely leave negative reviews because I understand hospitality is a difficult industry. However, future guests deserve to know that if something goes wrong during their stay, they may not receive the support or follow-up they expect.

I cannot recommend this resort based on our experience, and unfortunately I would not choose to return.

Don't even know were to start with this hotel first couple of days we wondered what all the bad reviews were for then we realised we stayed in the pyramid at night the noise was terrible you can hear every thing from people coming into the hotel at 3 am being as loud as possible and security doing nothing we asked to change rooms which they did quickly but paid no difference all the staff just stand around miserable trying to sell timeshare and the bar staff are like fruit machines only come alive when you give them a tip the food in buffets was rubbish luckily nicer in the restaurants which you can only use if your staying in pyramid had my wallet stolen by 1 of bar staff right at the side of me while lay on sunlounger pretending to collect glasses informed management who pretended to look interested and said they would check cctv but doubt they did and they never came back to me regarding it wouldn't stay here again if you gave me a free time share disgusting