- Mexico Holidays
- Cancun
- Sunset Royal Beach Resort
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Sunset Royal Beach Resort
Mexico, North America
Cancun
The charming beach hotel is strategically located in the heart of the hotel zone in Cancun. It is surrounded by the most famous nightclubs in the city as well as several restaurants and shops. The hotel is located just 25 km from Cancun International Airport. Renovated in 2011, the hotel has 204 well-equipped rooms as well as 4 restaurants and 3 bars offering gourmet food and imported drinks. The air-conditioned club resort welcomes its guests in a lobby with 24-hour reception, currency exchange facilities and lift access to the upper floors. Further facilities include a children's playground, kids' club and a cafe. Each of the well-equipped guest rooms features an en suite bathroom and a private terrace or balcony. Further room amenities include an LCD cable TV, a minibar and Internet access for a comfortable and relaxing holiday.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire*
- Room service
- Laundry service*
- Launderette*
- Medical service*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good9,239 reviews
Excellent
58%
Very Good
23%
Average
10%
Poor
4%
Terrible
5%
Location
Cleanliness
Service
Value
Nightmare in Cancun !
Do not waste your time and money in this place! Think twice nothing works. We stayed from Sep 21st to 25th 2026, to start A/C doesn’t work nor in the room neither the lobby, food is tasteless and cheap quality, drinks are even worst. I found cockroaches in my room I have pics and video. Entertainment is not really entertainment like in other places and is not the entertainment team’s fault is that hotel doesn’t provide the necessary for them to perform or do a better job it seems hotel is only looking to save money and they don’t care about guests. I spoke twice with manage about A/C problem because they didn’t notified anyone about the problem, they were so rude when I asked for a fan in the lobby to at least feel some air. Honestly is the worst experience I ever had in Cancun. My honest recommendation do not stay here if you don’t want to waste your money and vacation time
Review by ERNESTO G Kansas City, Kansas
friends trip
The rooms are very nice, although I feel they are due for an update and some improvements.
As far as the service is concerned, my experience has always been excellent. The front desk, room service, pool, and beach staff are all very friendly, courteous, and attentive. I really have no complaints when it comes to the service—it has consistently been excellent throughout the years.
I have been coming to this hotel and its restaurants for about five consecutive years, and one thing I have noticed over time is a decline in the quality of the food. The dining experience used to be much better. I would strongly suggest that the hotel review its menus and, more importantly, the quality of the products being used in the restaurants.
Another area that needs improvement is the beach maintenance. In previous years, the beaches looked much cleaner and better maintained. Now there is quite a bit of seaweed, and it seems that it is not being cleaned as frequently as at other hotels in the area. Some hotels use specialized equipment to remove the seaweed, which helps keep the beach looking much nicer. This does affect the overall appearance of the property.
I do recommend this hotel and would definitely return, especially because of the excellent service and the friendliness of the staff. However, I believe there are several areas that need attention, particularly the food quality, restaurant menus, and beach maintenance. With some improvements in these areas, the overall experience could be significantly better.
Review by Hector G Puerto Rico
Bad
The staff were very attentive… The hotel needs improvement , the area where you eat breakfast and dinner was really hot no air conditioning at all.., the food was average,no good selection ..I was very disappointed
A Wonderful Stay with Excellent Service at El Comal
The rooms were really nice and comfortable, and the staff treated us very well throughout our stay. They always made sure our room was clean and that we had fresh towels available, which we really appreciated.
The food was also great! In my opinion, the Mexican restaurant, El Comal, was especially good. Our server, Jesus, was amazing! He was super friendly, welcoming, and always on the move, working extremely hard to make sure everyone was taken care of. You can tell he takes his job seriously and puts a lot of effort into providing great service. He definitely made our dining experience even better!
Overall, we had a great experience, and I would definitely recommend this place. Thank you to the staff, especially Jesus, for making our stay enjoyable!
Fantastic and relaxing experience
Had an amazing week at this place. This is my 2nd time and they really went out the way for my family and myself. You sincerely will feel welcomed here. Which by far is the best service I've ever received. I Would like to specifically thank the following staff:
El comal restaurant Jesus Rodrigo Sonia Jose Rosarita (cook)
Pool Issaias Dana
Pool bar
Karaoke Judith Alfredo
Capriccioso restaurant Chef Carlos Ordonez
Cocinero Juan
Messeo Alan y Daniel
Bartender Gibran
Capitan: Ulises Mucedo
Premier Transportation: Carolina
Review by Thomas O Anaheim, California
