Sun Palace Resort

When we stay at Sun Palace all we want to do is chill out & relax. The three Guest Services agents understood and treated us wonderfully. Yane, Gilberto & Patricia always had a smile, handshake, hug. Always asked if there is anything we want or need. Yes, they also asked if we had reconsidered our decision of no excursions but never tried to pressure or shame us by saying no thank you to the offers. You cannot go hungry at Sun Palace. If you want special dinner go to Trattoria and ask to have Julian as your waiter. He is attentive but not in your face. He made sure each course came out with proper timing, not to soon and never have to wait for what was next. We visited all the other restaurants, but Julian and Trattoria are our favorite. We never went thirsty. In no particular order: Jose, Alfredo, Marco, Miguel, Mario and their co-workers. Bloody Mary, Rum Punch, Champagne, Carajillo – all excellent. The glasses at The Bar were always sparkling, clear & shiny. To me it makes the drink even better LOL. We cannot forget LUIS. His attention to the guests, staff and operations will keep Sun Palace as a home away from home. And he’s a nice man & easy to talk to. The room was always clean. We requested early (by noon) service. Without fail, the room was done by noon every day. The turndown service is just as efficient. The activity pool needs a good scrub down. There is a lot of black mold in the grout lines. Being at this pool well before sunrise, I don’t blame guests for trying to save a lounger pool side. Sometimes as many as ten loungers were reserved for Residents that rarely show up before 10AM. Now the ‘until’ part. After checking out, we were on the way to The Bar for one last beverage. We are approached by a Palace Planner (NOT a Guest Services Planner) he had on a blue Polo shirt with Palace embroidered on it. He asked if we would be returning. We are an older couple & hubby walks with a cane. I told him, “I don’t know and could he cut to the chase of what he wanted.” He started his hallway presentation. I interrupted and told him I am not interested in a discount coupon or anything else. The answer is NO NO NO. He kept talking. Hubby steps in and asks what part of her saying NO do you not understand? We are not rude people however we did turn and walk away from him.

Everything was absolutely perfect. The food was more than delicious, the service was impeccable, and the rooms were so beautiful. The service was absolutely amazing, everyone was so nice and happy! Jennifer as a hostess in aurora was so welcoming and was so happy to see us every morning for breakfast!

Eric in the sweet shop was the best!! Javier at fuego also out favorite and able from trattoria. Exceptional employees. And sandy from thai restaurant