- Mexico Holidays
- Cancun
- Sun Palace Resort
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Sun Palace Resort
Mexico, North America
Cancun
The luxury couples-only hotel Sun Palace offers an exclusive oceanfront location, only a short drive from popular Cancun attractions, and provides state-of-the-art accommodations and exceptional on-site facilities and amenities. It is just a few minutes walk to the town centre where guests will discover many bars, restaurants and nightlife venues. Guests can easily discover top-rated golfing at the nearby golf clubs. Stunning Mayan archaeological sites along with an endless variety of water sports are also easily accessible.
SMOKE FREE PROPERTY
Facilities
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Steam bath
- Sauna
- Entertainment programme for adults
- Sun loungers
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent10,019 reviews
Excellent
79%
Very Good
15%
Average
4%
Poor
1%
Terrible
1%
Location
Cleanliness
Service
Value
Sun Palace perfect resort for vacation
I would like to thank Cristian, Adrian,Ale, Eric and Justino at the Sweet & Coffee at the Sun Palace resort for remembering my Birthday and making my day special and everyone at the Sun Palace go above and beyond to make you feel like family and thank you again Cristian for remembering my Birthday
Review by OnAir22749015305 Baton Rouge, Louisiana
Can’t wait to go back again!
Sun Palace is our fave resort in Cancun. You can hang out at the pools on the quiet/calm side or at the party pool with activities & swim up bar. The entertainment staff is so much fun & the spa is amazing. Additionally, the service is always impeccable but Juan in the Aurora restaurant is the absolute best! He is so personable and attentive & makes each meal memorable!
Our Third Stay and Still Blown Away by the People!
This was our third time at Sun Palace, and once again the staff made the trip. We stayed for a week, and everyone remembered our names, our favorite meals and drinks, and even when we were scheduled to leave.
A huge thank you to Cristian, Adrian, Ale, Justino, and Eric in the Sweet and Coffee Shop for making our experience so memorable. When they learned it was my husband's birthday, Cristian had a cake made especially for him, thanked us for coming, and gave him a gift bag. We were so touched.
Juan at Aurora restaurant was amazing. Even though it's a buffet, he carried plates back and forth to our table and took extra special care of us every day. One day he even gave me a key chain to show his appreciation.
Roberto in Guest Services, who sits at the front by check-in, recognized and greeted us every single time we came by. He also talked us into attending a presentation, honestly warning us it was just a marketing pitch but asking us to please go anyway. We had a good laugh about that! We went, and to our surprise, it wasn't high pressure at all. We ended up buying, and we don't regret it one bit.
At the Thai restaurant, I mentioned that I was cold, and our waitress (I wish I remembered her name!) brought out a warm poncho and wrapped it around me. That kind of attentive, thoughtful service is what sets this resort apart.
I practically had to make the staff accept tips. They kept saying it was just their job, but they truly went above and beyond.
The service is second to none, the facilities are very clean, and the people are wonderful. We will definitely be back!
The employees at the cafe were phenomenal
During our stay at the Sun Palace resort our whole stay was a dream come true! This is our second time coming here and the entertainment and food significantly improved. But what made this trip go beyond expectations is the employees providing services. Especially at the Sweet & Coffee cafe where Justino, Alejandra, Christian, Erik, and Ivan worked at every morning and provided the best iced caramel lattes, amazing breakfast sandwiches, and fun conversations! Because of them and of all the employees at the resort is the reason why we would return! Thank you for everything!
Your Second Home!
The staff is what sets this resort apart! A big shout out to Diamond Concierge Jose Luis for taking impeccable care of us during our stay. Every employee makes you feel like family from Fabiola our maid, to Guillermo/Kevin the restaurant Sommeliers, Veronica/Samantha in the Spa, Jorge at breakfast, Silvo by the pool, the list goes on & on. Do yourself a favor and book a trip today!
