SLS Cancun

I still am in shock that SLS is a “five star” hotel. I chose SLS Cancún because it is an “Edit” hotel through my Chase Reserve credit card. While the room and view were stunning, the staff was overall inattentive and cold. We often waited outside their restaurant Cleo either for breakfast or once for dinner with multiple people walking by but no one asking if we needed a table. When sitting at the pool, it was hard to track anyone for a towel and when I finally got one, I was only given one which I used to spread on the pool chair because it looked dirty and I didn’t want to sit directly on it. Whether we were walking in the front door or walking through the halls, people did not seem to want to greet us or acknowledge us which made me feel unwanted. There was no menu in our room for room service and when the room was cleaned, they did not restock the bottles of water or nespresso coffee pods. I also felt it was strange there was only one coffee cup, one espresso cup and one coffee pod but there’s more than one person occupying the room so only one of you can have a coffee in the morning. Breakfast also started late at 7:30 am so if you have an excursion, you cannot have breakfast prior to leaving. Additionally, the food at the restaurant was disappointing which is unfortunate because the hotel is far from the hotel zone (a 30 min taxi drive). We had to take a taxi for lunch and dinner which can add up and be inconvenient. Finally, the beach was not impressive. It’s a small stretch and there’s not much area to walk on or enjoy. I do not recommend staying here even if you have chase benefits. While the view and room is enticing, the experience was unsatisfactory.

The employees Bryan Bvarter,Franco pool concierge and Franklin pool concierge were very friendly and accommodating to make our stay one of the best