Secrets The Vine Cancun Resort and Spa

We recently stayed at Secrets The Vine Cancún, and while there were clear highlights—particularly the service—it’s important to know what kind of vacation this resort is built for before booking. The Highlights: Outstanding Service: Housekeeping was top-notch and attentive to the small details that make a big difference, from keeping drinks restocked to neatly organizing our shoes. Our butler was equally terrific, always quick to respond and accommodating throughout our stay. Grounds & Beach: While the property is a bit dated, it is kept impeccably clean. The staff did an amazing job staying on top of the beach maintenance, keeping the seaweed cleared so guests could actually enjoy the water. The Atmosphere: If you want a quiet, subdued, adults-only getaway to unwind with a book or relax peacefully by the water, this resort fits the bill. However, if you are looking for high energy, vibrant crowds, and late-night dancing, this is not the place. That isn't necessarily the hotel's fault—we should have researched the vibe more thoroughly—but even with a DJ starting around 10:00 or 11:00 PM, the venue was largely empty with nobody dancing. Note as well that there are no swim-up pool bars on the property, which takes away from the typical lively pool scene. Room for Improvement: Food Temperatures: Breakfast was solid, but lunch and dinner buffets consistently served lukewarm to cold food. We ended up walking away from full plates at the buffet to eat at the full-service restaurants instead. Check-In Organization: Arrival felt disorganized. There is no queue management; staff simply assist whoever happens to be standing closest to the desk. We grabbed a welcome drink and sat on the balcony—in full view of the desks—only to realize 30 minutes later that parties who arrived well after us were being checked in first. Overall, it's a solid, well-serviced property if your goal is very very low-key relaxation, but party seekers and foodies expecting hot buffet dining will likely want to look elsewhere.

Wake up early for at least one sunrise...was worth it.

The Hotel is great. We loved that is for adults only. The restaurants are great and there's no need to do reservations in advance. The hotel is beautiful and very clean. The 4 pools are very good. Service and food was great. Highly recommended for a relax, chilling time.

I want to personally thank Rosanna.zannino, while on holiday I took unwell this beautiful lady helped me through the long days arranging for the doctors and genuinely caring 💕 We’ve used the secrets resorts several times previously so knew what to expect. There were a few hiccups but these were swiftly sorted. Pool side entertainment and table service was a prefect balance . Fantastic selection of food at the world cafe and good service. Shout out to the coffee shop morning noon or midnight service with a smile and great tasting coffee. Our favourite restaurant by far was the Asian great food and waiters who want to do that bit more to look after you, so far it’s day 8 and we have eaten their 75% of the time 👌make sure you try their specials. The rooms are bright modern and very clean.