Riu Palace Las Americas

RIU Palace Cancún is the best RIU property we have stayed at so far! You can tell that the staff genuinely care about the hotel and the experience they provide. Everyone was so kind and welcoming, and they made my birthday trip feel extra special. The entire property was incredibly clean, and the food was great at every restaurant we tried. I also loved that reservations were not required for dinner, unlike at some other properties. It made the experience much easier and more relaxing. The beach was easily the best part. It was absolutely gorgeous, and the staff worked constantly to keep it clean and safe. We also loved the RIU Fit team and the entertainment staff. There was always something fun happening during the day and in the evening. My only disappointment was how far away the RIU Party location was. Transportation is available, but the distance honestly made us skip the parties, even though we normally love attending them when we stay at other RIU resorts. Thankfully, the entertainment team and evening activities at the hotel still kept us entertained, so it did not take away from the trip. Overall, we had an amazing stay and would absolutely return. Great job, RIU Palace Cancún!

We were there as a group of 6 - 3 couples - this hotel was amazing - from the moment we checked in the reception staff are wonderful. We had an issue with our air conditioning not being cold enough and went down to reception who immediately offered us another room, they gave us the key and asked us to go and look to see if this was cooler but it was at the same temperature so they then offered us another room and again we went to look, the temperature was perfect so we moved all our items into this room. Impeccable customer service from them. This room had a pool and sea view and was such a beautiful view. We could not fault anything - the staff are all amazing from the cleaners, bar staff, pool bar staff, entertainment, concierge - everybody went out of their way to help. To name a few there was Abu in the Bar, he was brilliant and could copy so many accents he was so funny and very quick at making sure everyone had whatever drinks they wanted - Lucero (or as we called her Lucy) she was so sweet, always smiling and always over asking if we wanted another drink - most of the staff are like this it was just Lucy made more of an impression on us, she was wonderful and lastly Jimmy at the Pool Bar - my goodness to work out in that heat and always have a smile on your face and be running around all the time. As I said all the staff were lovely and I wish we had taken a note of more of their names but these are the ones that stuck out for us. Just a note on the cleaners - wow they work hard - the room across from us was vacant and they must have been in that room for almost an hour getting it ready for the next guests as I walked by I looked in and the bed was pulled out and the furniture all out - they really give it a good clean which is comforting to know. Thank you for a wonderful stay.