Riu Cancun

Has a great time with friends and family.......great Hotel, great location...and fantastic weather.

Food, bar service and room were all very well throughout our entire stay, no complaints about those whatsoever.

If any complaint...and there is one......We organized a Golf trip through the "Hotel" customer service desk, was given a good discounted price and told about everything that was included...including club hire, which was "included". When we arrived at the Riviera Golf Club we were then told that the club hire was not included in the price and had to pay an extra $68 each to cover equipment hire, so it turned out to be NO discount at all...not impressed. When we returned to the Hotel we complained at the service desk, the person that "sold" us the trip denied all knowledge.....which we thought was pretty poor....very poor actually. P.S.....if you book something through the hotel staff, make sure they write everything down....or go somewhere else.

Apart from the Golf issue, had no other problems

My first time at a Riu hotel. The only issue was cleanliness. My room was not very clean. Pillows were nasty, and other surfaces. I bring my own cleaning supplies and shocked to see how filthy the door handles to the closet doors were. Dirt imbeded in the grooves of the handle. The tv remote disgusting. Day 4 I asked for my sheets to be changed. The cleaner did not put on pillow cases and the pillows were absolutely disgusting. Stains all over one pillow top to bottom side to side. The other pillow had some stains too. I made 3 separate phone calls to front desk and it took over an hour to change the pillows. The cleaning staff were the only people in the entire hotel that were unfriendly. All other service areas the staff very friendly. One day I saw the cleaning woman on my floor asked for a roll of toilet paper which she gave me. Asked for an extra wash cloth she told me "NO"! said I have to call the front desk. Made absolutely no sense when she had a cart full of towels and wash clothes. It was her attitude that annoyed me most. The beach was not the cleanest either. The amount of seaweed that built up over the week did not make for a pleasant beach experience. The hotel next door, which seemed for locals, cleaned their beach front daily. I went there when I wanted to access the water. Riu side I wish they had a rake, I would have cleaned it myself. I only saw 2 of the 7 days that they cleared some of the seaweed away. I know you can't control the seaweed floating to shore, but you can remove it daily. My last day the amount of seaweed build up, was so much I did not go to the beach at all. Meanwhile the hotel next door had a whole crew of people clearing their beach front. Very disappointed with Riu for that. Positives, food was good. Lots of variety and choices.