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  • Mexico Holidays
  • Cancun
  • Paradisus Cancun

Paradisus Cancun

TripAdvisor Review
Mexico, North America
Cancun

Perfectly situated on the soft white sand beaches of Cancun, this exclusive beach resort provides the perfect accommodations for your vacation getaway. Paradisus Cancun is a chance to experience the stunning beauty that has made Cancun an international destination in the comfort of a luxury resort on par with the highest standards of excellence. This commitment to quality is why Paradisus Cancun has been awarded Four Diamond honors since 2006 by AAA.

Luxurious, spacious and elegantly decorated rooms on a pristine beach that is short 15 minutes from the airport. Whether you are on the beach, at one of the four lagoon-inspired pools, or dining in any of our nine on-site restaurants, our goal is your total satisfaction. Indulge yourself with upgraded The Reserve service, an exclusive experience for adults, families and groups with skilled concierge service, private areas and a complete list of upgraded amenities. YHI SPA with authentic wellness activities and treatments. Romance by Paradisus offers six packages meticulously designed to meet every dream.

Facilities

  • Tennis
  • Spa treatments
  • Massage*
  • Steam bath*
  • Sauna*
  • Children playground*
  • Sun loungers
  • Children’s swimming area
  • Outdoor freshwater pool
  • Poolside snack bar
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

4.5 Excellent22,193 reviews
Trip Advisor
Excellent
70%
Very Good
17%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
TripAdvisor Review
Blue agave

Amazing food and wonderful service from Atilano. The Rajas Poblanas taco was really good.

TripAdvisor Review
Pass

The rooms are spacious and clean. Overall, the staff are great. Incredibly friendly and welcoming. The food is phenomenal. Carlos, our concierge, was fantastic. The spa and massage was amazing. It would have been the ideal vacation but this is a family resort and geared towards kids. They advertise an adult-only section but that basically means an adult pool and not much else. The swim-up bar is in the family section and the kids take over the bar area. The activities are pretty much the same way. Casino night (twice) was a kids party. Dinners are horrifically bad if you're sat next to a screaming kid like we were for 3 consecutive nights. The staff/management won't intervene, even when other guests are leaving without being served because of it. Although we're fine with kids, there comes a point when poorly behaved kids becomes intrusive and affects the quality of your own comfort and peace. We won't be booking here again and definitely won't be suggesting this hotel to our friends or family looking for an all-inclusive experience. Melia can keep the kids and chaos. We're looking for peace and relaxation while on vacation.

Review by jennwatts2014 Houston, Texas
TripAdvisor Review
Amazing experience.

Excellent service , amazing food. Lobster risotto was absolutely outstanding. Samuel took excellent care of us and chef Karen took excellent care of us. Naxhielly was very attentive to our table and very interested in our feedback and comments to the menu. Great experience at Vibra restaurant. Highly recommended

Review by Lilia M London
TripAdvisor Review
Overall experience

The location and facilities are excellent. The main restaurant could offer more food variety, but overall it’s a great place with a safe, pleasant environment and very polite, helpful staff.

TripAdvisor Review
Vibra

We went to Vibra Restaurant, and both the food and service were excellent! Our waiter, Israel, provided outstanding service, and the new chef, Karine, did an amazing job with the food. I ordered the jerk chicken, and it was delicious! Highly recommend this place! 😊

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