Occidental Tucancun

This is a smaller resort and may be undergoing some renovations. If you don't mind spending about an hour and a half of your vacation attending a timeshare presentation, this resort may be a good fit for you. Guests who attend the presentation receive significantly better prices on excursions and other bookings. We chose not to attend, so we paid the standard rates.

It shows there were 3 treadmills, when in fact, there were no treadmills.

For dinner, you are only allowed to make reservations at the specialty restaurants on two nights of your stay. On the remaining evenings, you will dine at the buffet restaurants. The food was authentic Mexican cuisine. While items such as bacon were available upon request, they were not part of the regular buffet offerings.

One inconvenience was that our room key cards had to be reprogrammed every day. However, the staff were consistently kind, friendly, and helpful throughout our stay.

We packed our swimsuits in our carry-on bags since our room was not available until 3:00 p.m., allowing us to enjoy the pool while we waited.

On departure day, we had already purchased the speedy departure service, but because the scheduled pickup was not until 6:25, we chose to pay extra for a private transfer so we could leave earlier.

Our family has returned to Occidental Tu Cancún several times, and each visit reminds us why we keep coming back. The staff is consistently welcoming, kind, and attentive, creating a relaxing atmosphere from the moment you arrive. The resort is well maintained, the location is beautiful, and we’ve made wonderful family memories here. We look forward to returning and would happily recommend it to anyone looking for a warm, enjoyable stay. A few notable mentions- Jessica- manager from the main dining room, Maria Cano from reservations and Dalina an excellent wait staff. Thanks for another adventure!