Nyx Cancun

It took us weeks of careful research before deciding to book our first family all-inclusive vacation in Mexico at Hotel Nyx Cancun, but it turned out to be the best vacation we had in a very long time !

Not too far from the airport and within walking distance to La Isla shopping center, Nyx is a winning ticket for tourists (like us) who enjoy a quaint smaller hotel with an amazing staff, delicious food and a generous sized beach.

The Mediterranean-like architecture and hotel grounds are very clean, well kept and its walking alleys are complemented by beautiful tropical plants. After sundown, the discrete lighting brings them all together in a magical way.

Honorio ( Jojo) was more than just the first friendly and polite staff to welcome us to Nyx and guide us to our rooms, but always ready to offer an advice or an unbiased recommendation.

A little mix-up with our deluxe rooms on our arrival was promptly corrected the next morning at Reception by David and Meike who went above and beyond to ensure our satisfaction was guaranteed.

The deluxe rooms assigned to us initially were in tower 1 and tower 6. While both were modernized, the room in tower 1 was so small that the king size bed almost filled the whole room and facing the lagoon made it almost impossible to sleep due to the constant traffic noise on the Kukulkan Ave.

The next morning we have moved to other rooms in the main tower which were still very clean, with comfortable beds, significantly more spacious and quieter, but lacking much needed updates. The complimentary champagne bottle was a nice touch and it was well received !

The house keeping did an amazing job, refreshing our rooms every day and refilling the fridges with water, soft drinks and beer.

One of the fridges had a malfunction at some point, but the dispatched maintenance tech showed up promptly and resolved it on the spot despite being almost 10PM.

The quite elegant Balam restaurant from the lobby serves amazing breakfast and dinner, while the beach restaurant will fulfill your lunch needs. Both serve a good variety of delicious choices and even the pickiest eater will have its taste buds tickled.

Our compliments to the Chef and the kitchen staff for the delicious and rich selection of dishes, deserts and pastries which totally dismantled the all-inclusive buffet stigma as being cheap, boring and repetitive.

Hugo and Gerardo made our meals even more enjoyable with their great service, while Jose JJ and Jhohn kept us well “hydrated” with masterfully crafted drinks at both the lobby bar and the pool bar.

Daniel put quite a show while preparing our tasty Teppanyaki dinner at the Japanese Umami restaurant one evening, but Chianti Italian restaurant on our last night did not impress at all and made us regret missing out on what culinary wonders the buffet dinner had to offer.

For those interested in expanding their taste experience with some gourmet out-of-this-world tacos, the Tacos Villanos is conveniently located just outside the Nyx entrance ramp. It only took the 4 of us about $100 to get hooked on their tacos and to set our bar so high now that we cannot even enjoy other tacos anymore ;)

The beach is beautiful and there was no shortage of sun beds with or without shade. Being the top of the season for sargassum, the beach was cleaned every morning and only a small amount of the sea weed was present.

We were impressed to learn one morning that the life guard was not there just to protect us humans, but he also promptly came to rescue about a dozen baby leatherback turtles that got tangled in the seaweed accumulated overnight on the edge of the beach. A couple of Nyx employees were radioed in and quickly showed up with a proper crate to take the hatchlings to a safe place until their proper release the following night.

The swimming pool was nice and clean and it seemed to be quite enjoyable with lots of engaging activities during the day, but cannot comment more as we always prefer the beach and swim in the ocean.

The lobby was comfortable and as spotless clean as the rest of the hotel and it offered a cool refuge from the unforgiving August heat during the noon-ish hours. Two big screen TV’s will let you watch your preferred sport or you can show your skills at the pool table for 10 pesos per game. The designated smoking area is just outside the double sliding doors as you pass the pool table.

The day wouldn’t have been complete without the nice evening entertainment mix of music genres, various talented local artists, DJ and even a karaoke night, all the way to 11pm.

Should you have an early morning departure on a tour or back to the airport (like we had), please inform in advance the friendly reception staff and you’ll be pleasantly surprised to find a nice lunch box prepared for you.

I do realize it is a very long review, but writing just a simple phrase wouldn’t do justice and would also be unfair to ALL the friendly, polite and hard working staff that have contributed to an enjoyable and quite memorable week-long stay at Nyx Cancun.

A big Thank You to all and we can’t wait to return here on our next vacation !

Activities were brilliant ❤️ Staff very friendly and lovely Enjoys our stay so much

Lovley hotel with nice staff and nice food. Enjoyed it from England