- Mexico Holidays
- Cancun
- Moon Palace The Grand
1/100
View 100 Photos
Moon Palace The Grand
Mexico, North America
Cancun
Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.
SMOKE FREE PROPERTY
Facilities
- Tennis
- Billiards*
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Sauna*
- TV lounge
- Entertainment programme for children
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent15,311 reviews
Excellent
86%
Very Good
6%
Average
3%
Poor
2%
Terrible
3%
Location
Cleanliness
Service
Value
10 nice days at The Grand
We have now stayed at the Moon Palace three times, so it is somewhere we know very well and have a lot of great memories from. The last 2 times were The Grand.
This trip was particularly special for us. My wife and I honeymooned at Moon Palace 24 years ago, and during this visit we renewed our wedding vows. It was a fantastic place to do it and made the trip even more memorable.
We travelled as a family of five – myself, my wife, our two adult children and one of their partners.
Overall, we had another really good stay. The rooms are very large, clean and comfortable, and the resort itself is still impressive. The pools were excellent, particularly the Unique Day Pool, which was probably our favourite area during the holiday.
We didn’t really use the beach, although we did go down to watch the sunrise and also took part in the turtle release, which was a lovely experience.
The restaurants were generally very good and we really enjoyed the food. The only difficulty was getting reservations. The resort was extremely busy during our stay and, as a party of five, it wasn’t always easy to find restaurant availability at the times we wanted. The buffet was okay, but we didn’t think it was quite as good as on our previous visits.
Service throughout the resort was great and the staff were friendly and helpful.
The entertainment was also good, but the standout for us was the David McGee show, which was absolutely amazing and definitely worth seeing.
The main difference we noticed this time compared with previous visits was just how busy The Grand has become. At times it felt extremely crowded. We also noticed that certain areas of the resort are starting to look a little tired and worn and could probably do with some attention. Nothing that ruined the holiday, but noticeable when you have visited before.
Despite that, The Grand is still a fantastic resort in a great location and we had a brilliant holiday. There is so much to do, the pools are excellent, the choice of restaurants is very good and the service remains a high standard.
After three visits, we probably won’t return again, mainly because we feel we have experienced everything The Grand has to offer and it was much busier this time.
Review by steele77 Leighton Buzzard
Palace Resorts
If/when you go to the Palace Resort Grand you must go to the Grill restaurant and. ask for JC (Juan Carlos). He is the best waiter that I have ever had and I have traveled for 50 years. Palace is top notch but he makes your experience special.
Review by Explorer57846544089 Westford, Massachusetts
Palace
The Grand was wonderful . Service and good was excellent
The Grand Experience
My 3 daughters, my wife, and I had the most amazing experience with the Awe Spa. Everyone was excellent and made us feel royal. Attention to detail in everything. Alejandra Cruz cut my hair and did the best job and took her time. Thank you Moon Palace for hiring such caring and talented staff. See you soon Gloria and Claudia were great to my daughters also.
Review by noe r Oklahoma City, Oklahoma
Luxury family vacation
This place is HUGE, and every lobby smells absolutely amazing. They actually sell the lobby scent, and I really wish I had bought it while I was there. It’s pricey, but the resort smells incredible. I’ve never been to a resort that smelled this good!
Pros
- Great water park for all ages.
- Pool temperatures were comfortable not freezing cold.
- The swim-up room pools were warm and enjoyable.
- Food was generally good and enjoyable.
- The kids’ playroom was really nice.
- Bikes are available to ride around the resort.
- The beach was clean and free of sargassum. It was actually really nice and surprisingly uncrowded. Definitely bring water shoes because the entrance into the water is rocky.
Cons
The biggest issue for me was the restaurant reservation system. You’re required to make reservations for some restaurants, but they charge a $25 fee if you cancel less than two hours before your reservation. I’ve never stayed at an all-inclusive that required reservations and also charged a cancellation fee. The buffets are the exception, but the breakfast selection there is fairly limited.
The dessert/snack shop was also disappointing. There are only two kiosks, so the line can get pretty long, although you can also order at the counter. The dessert options weren’t anything special just okay.
I also requested maintenance for an issue in my room. They came the next day, which was great, but the problem wasn’t actually fixed and no one came back to address it.
If you’re booking a swim-up room, keep in mind that the views aren’t great. Most of them overlook the jungle/grass area behind the pool, so if a nice view matters to you, keep that in mind.
The room lighting was probably my biggest annoyance. The lights aren’t placed in the best locations, so the room always felt very dark.
There’s also a strange window between the bedroom and bathroom that I felt could have been better used for a mirror.
The room doesn’t have a couch, but that wasn’t a big deal for me.
The shower is a large walk-in shower, but the showerhead is relatively small. Because the space is so open, the water doesn’t cover enough of the shower area, so the shower can feel cold.
The swim-up pool lights were another issue. Only some of the lights worked, while most didn’t. Swimming at night felt a little unsettling, especially with all the little Lumus running around the resort.
Restaurants
Las Casa Mia: Honestly, this was a disappointment. I only went because I didn’t want to be charged the $25 cancellation fee for canceling less than two hours before my reservation.
Azuzka (Asian restaurant): Surprisingly tasty and one of the restaurants I enjoyed.
The Grill: Great option for lunch. The burgers were really good, and the steak and chicken were well-seasoned and tasty.
One thing I did miss was having a good selection of desserts at the restaurants. I usually look forward to dessert after dinner, so that was a little disappointing. Also, do yourself a favor and skip the orange espresso. It sounds strange, and unfortunately, it tastes just as strange as it sounds. 😂
Overall
The staff were very friendly and helpful, and despite the few things that annoyed me, I really enjoyed the resort overall.
My biggest complaint was the restaurant reservation/cancellation policy. Aside from that, I’d definitely recommend this resort.
And yes, I absolutely would have bought the lobby scent if I knew how much I was going to love it! The resort did an amazing job creating a signature smell and selling it in the lobby is honestly a great way to advertise the product
Review by ShawnHill88 Queens, New York
