- Mexico Holidays
- Cancun
- Krystal Grand Cancun
1/38
View 37 Photos
Krystal Grand Cancun
Mexico, North America
Cancun
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to with Luxury where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-Fi*
- Local and international calls
- Car hire
- Valet parking
- Room service*
- Laundry service*
- Medical service*
- Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent11,321 reviews
Excellent
61%
Very Good
19%
Average
10%
Poor
5%
Terrible
6%
Location
Cleanliness
Service
Value
Great Resort
We were pleasantly surprised with this resort. Iris at checkin was professional and friendly. Every question we had during the week, she answered with a smile. What a great first impression!
Our room was on the 11th floor. Very nice and clean but a bit outdated. ( no issues for us)
It was really hot so we spent alot of time at the pool. Javier the bartender was incredible. Friendly service. He looked like he loved his job. The servers were also amazing.
The “a la carte restaurants” were easy to access and the food was simply the best. Service was also excellent at all restaurants. All servers were very attentive, professional . Buffet had everything we needed.
The only negative is the very slow elevators. ( with no AC) But on vacation , we were not rushed with time….so all good!
We highly recommend it.
Review by Ninon B Montreal, Canada
Great value all inclusive resort - close to shops and entertainment
Beautiful location, friendly service, cafe with pastries and sandwiches open 24 hours, buffet and restaurants. Yahaira at the cafe was sweet and friendly! Drinks were great at the main level on your way out to the beautiful scenery, The rooms were cool and the sheets were soft. Great value for an all inclusive resort.
Cons: We had to make reservations for restaurants, and if you miss the window in the morning, you’re out of luck. The hotel lobby and elevators are hot! They keep them off to allow for guests who are coming in from the pool to be warm.
The Grill
We had Elizabeth as our server in The Grill and she was amazing —very attentive, sweet and made sure everything was good with our food. We loved her!
Beautiful beaches, friendly people
Location: beautiful stretch of white Sandy beach at the tip of the Punta Cancun- Playa Gaviotia Azul. Water is calm and can see some fish with or without snorkelling.
Atmosphere: The main building is beautiful from inside. bBeach with a lots of friendly locals. Many families with children in the resort. I had no trouble finding beach lounge chair anytime and towels are plenty.
Room: We were at the Altitude Tower 631 on the west side corner ocean front. Very hot in the afternoon. AC is not sufficient for cooling the room when the sun is blasting down even when all the curtains are closed. The ceiling fan has one speed and helps.
Value: we stayed at Altitude Tower. Good service but obviously it’s not 5 stars.
Food: breakfast and some dinner buffets are more extensive. Otherwise the food spread is not as large as in Cuba, DR or playa del carmen resorts. Maybe because it’s summer, less people. Unlimited choice if a la carta restaurant for dinner with Altitude online booking at 7 am to compensate.
Italian is good. We also had the French - quite good.
Services: very friendly staff
I am glad I brought hair conditioner - it helps better than the two in one supplied. I like the a la carta restaurants. Booking stars every morning at 7 o’clock online. We registered ourselves with the QR code.
Review by CarolynCX Niagara Falls, Canada
Nice
All good, in special Aron from grill restaurant
