- Mexico Holidays
- Cancun
- Krystal Cancun
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Krystal Cancun
Mexico, North America
Cancun
This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps away. Numerous shopping facilities, restaurants and bars can be found in the surrounding area.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire
- Secure parking
- Valet parking
- Room service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good11,477 reviews
Excellent
51%
Very Good
21%
Average
12%
Poor
7%
Terrible
9%
Location
Cleanliness
Service
Value
Amazing Stay – Beautiful Hotel & Exceptional Service
Amazing Stay – Beautiful Hotel & Exceptional Service! ⭐️⭐️⭐️⭐️⭐️
We had an absolutely wonderful stay at this hotel! From the moment we arrived, we were impressed by the beautiful property, excellent service, and the many food and beverage options available. There was something for everyone, and everything we experienced was delicious and well done.
Our room was fantastic, and the ocean view was absolutely mesmerizing! Waking up and being able to look out at the beautiful ocean was truly one of the highlights of our stay. The room was comfortable, clean, and well maintained, and we really appreciated the great selection of items available in the fridge.
The staff throughout the hotel were friendly, welcoming, and attentive, which made our experience even better. However, I want to give a special shout-out to Yoly, who was absolutely amazing! ❤️
Yoly truly went above and beyond to make sure we were properly taken care of. She helped us with our restaurant reservations, was always available whenever we needed assistance, and genuinely made us feel valued and cared for. Her kindness, professionalism, and willingness to go the extra mile made a huge difference in our stay.
Overall, this was a wonderful experience, and we would absolutely stay here again! The beautiful ocean views, great food options, comfortable room, friendly staff, and especially the exceptional service from Yoly made this a memorable vacation.
Thank you for making our stay so special! We can't wait to come back!
Worst vacation ever
10 year anniversary ruined by the hotel running a scam for time shares and the taxi left us waiting for over an hour at the excursion we tried. The room and elevator are so old and stink like old smoke and carpet. The beach was full of rotten seaweed and we never swam once. We are still stressed out by the terrible experience we had there they wrecked a birthday and anniversary with their poor service, terrible service, and lying. I rather sleep in a homeless shelter than to be around this vulture camp.
Best time in Krystal Cancun
Said is the best staff in animation team!!!! He has a lots of experience in tye field.
They have made my journey incredible 🥰
Dulce and Jorge does the best drink ever at the bar near the spa. Unbeatable 🥰🥰
Highly recommended
I had a great stay and a great experience at Krystal Cancun. They have a very good staff there and they provide excellent services. I would like to mention the employee Dzoara who is taking care of the entertainment part of the hotel. She is very nice and caring and makes sure you are very well entertained during your stay. A wonderful person. A special note as well for Gaspar at the bar and also the entire cleaning team.
