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- Cancun
- JW Marriott Cancun Resort
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JW Marriott Cancun Resort
Mexico, North America
Cancun
This luxury hotel is located directly by the beach, in the heart of the hotel zone, with stunning views of Cancun's white sand beaches and the turquoise waters of the Caribbean. Diverse shopping facilities and entertainment venues are located not far from the hotel. With a great area of flexible meeting space, a business center and the stunning beauty of the Mexican Caribbean at guests' feet, this hotel is the ideal choice for corporate retreats and meetings. The international airport of Cancun is 18 km away.
Facilities
- Tennis
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Entertainment programme for children
- Children playground
- Sun loungers
- Children’s swimming area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,520 reviews
Excellent
77%
Very Good
10%
Average
4%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
JW Marriott Cancun Is Amazing
Alfredo was so amazing...the food & drinks were excellent! This is one of my favorite vacation spots in Cancun hands down.
Beautiful Property, Yet Several Disappointments
We recently stayed at this motel for five days. The view was beautiful, and the property itself was very nice. We truly enjoyed the scenery and many aspects of our stay.
However, there were several issues that affected our experience. While tipping is common and appreciated, at times we felt uncomfortable because some employees seemed overly focused on receiving tips. One situation that stood out was at the pool, where an employee stood nearby watching us for an extended period of time without appearing to be working, which made us feel uncomfortable.
We also noticed that our room only had a half-used box of tissues when we arrived, and it ran out by the second day. Small details like this should be addressed to improve guest comfort.
Another disappointment was the cost of food. Considering the price of the stay, we believe breakfast should have been included. The breakfast prices were very high, and many items throughout the property seemed significantly overpriced.
In addition, some areas of the motel were not as clean as we expected. Overall, while the location and views were wonderful, improvements in customer service, cleanliness, room supplies, and pricing would make the experience much better for future guests
Favorite Resort
This is our second time here and the service and food has been some of our favorite. We love Alfredo and his friendly and sweet service he made sure everything was perfect and very attentive.
Great service!
Alfredo was great! Excellent service (: Had a great time & good food
Great Beachside Service!
Everyone has been so hospitable but Julio R provided the best beachside service. 10/10 would recommend him. He’s patient, kind and honest.
Review by gcanavati Madrid, Spain
