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- Hyatt Zilara Cancun
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Hyatt Zilara Cancun
Mexico, North America
Cancun
An oceanfront resort exclusively for adults. Here, swim-up suites lead to an Infinity pool, a tequila sommelier teaches the art of sipping Mexico's traditional spirit, and a pool party creates an energetic vibe. With a vast selection of superb dining options and unparalleled accommodations, Hyatt Zilara™ Cancun offers everything you would expect from an all-inclusive resort and so much more.
Situated on an ideal stretch of sand on the widest stretch of beach in The Hotel Zone, Hyatt Zilara™ Cancun is just 20 minutes from the Cancun International Airport and within minutes of the best golf courses, shopping malls, restaurants and nightlife Cancun has to offer.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire*
- Transfer service*
- Valet parking
- Room service
- Laundry service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent15,080 reviews
Excellent
81%
Very Good
12%
Average
4%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Amazing Resort
We came for my birthday trip and had the best time. The resort was beautiful and the staff couldn’t have been better. Food was great and they were knowledgeable and accommodating to food allergies in our group. Special shoutout to Abimael, he was the BEST!
Beautiful property with great food & staff
We stayed in a swim up suite in Oct 2026. The property is recently renovated & everything was practically new. We enjoyed the convenience of the swim up & were still able to get drink service from the poolside wait staff. These rooms were full for our entire stay so I would recommend booking early if you want one of them. There was no shade in the swim up room pools or on the patios so a hat is highly recommended.
There were tons of food options & we enjoyed everything we ate. Casa Adelita was one of our favorite dinners at any resort around the world. We actually made a lot of the food with the chefs & they were great teachers. It was 100% worth the extra cost & price was reasonable for the experience we got. Chef’s Plate was also excellent & the cost was similar to other fine dining meals. We happened to be the only ones who booked it that night & the staff made the dinner a special evening. The food was delicious. The speakeasy, Bokeh, was our favorite bar. It did not cost extra. There was a singer around 9:30 but the bar staff made it unique. They had a wide variety of included cocktails with unique flavors. They were happy to customize drinks at no cost. They were not pushy about the extra cost cocktails which were reasonably priced. Francisco was the head bartender there & really passionate about making it a great venue. We liked it to so much we went 3 times. The included restaurants had great food with friendly staff. We did have to ask about included wine & drinks each time as the staff have obviously been told to present the extra cost wines pretty heavily. Once we chose included drinks they were not pushy about it after that.
Due to rough waves we didn’t get to swim at the beach but we did relax in the chairs & had no problem finding a shady spot. Overall this is a nice property with great staff.
Review by JennyS337 Gilbert, Arizona
Amazing
We had a wonderful experience! Everything we wanted or needed was on the resort. The waiters were amazing, especially Miguel and Christian, the bartenders were attentive, especially Ivan and Martin, the spa was amazing, Gilberto was friendly and caring, and we wanted to take the friendliest activities coordinator ever, Elizabeth home with us! The double decker cabana with all day service on the beach, the hibachi, and the spa day were perfect for relaxation! Bugambilia had amazing food and the waiter was extraordinary. Everyone was friendly and genuine. We ate at the buffet when convenient and the food was great, we enjoyed the finer dining at the resort restaurants, room service when we just wanted to take our time and relax, Pier 12 when we wanted to feel the fresh sea air, and the lobby and pool bars! The hot tub on our oceanfront balcony was relaxing. There was an amazing option for anything we wanted, whatever we were in the mood for, and even on one rainy day there. We were made to feel special, our room was well maintained with coffee and room bar filled daily, clean linens, and chocolates on our coffee bar. They even took care of all of the toiletries we may need and the hair products were nice! We felt important and like everyone cared that we had a great time without worry. We cannot wait to go back!
Review by Amy B Bel Air, Maryland
Get away
We have an amazing experience serving was excellent would definitely recommend Juan at Pier12 and David made our experience unforgettable Would definitely come back
Hyatt zilara
Very nice service. Everyone was very polite and helpful. Abimael was very a very good server at the pool.
