Haven Riviera Cancun Resort and Spa

Words cannot describe how good this hotel is.

The staff are some of the best we have ever come across. Shout outs to Colunga at the main pool who was by far and away the best and happiest bartender I have ever met. He should be known as the shot master for the concoctions he created and kept on making. You must ask for a Cuba Libre from him. Paty at the circle pool was amazing and friendly. Always came to talk to us when we saw her and always made us feel at home. People such as Colunga and Paty really helped make our trip extra special and deserve so much recognition.

The rooms were superb. Spacious, modern and exceptionally clean. We could not fault them. We did not hear any noise overnight and had some of the best sleep we have ever had.

The food was top tier. Especially the Asian Fusion and Mediterranean restaurants. We could not fault the food or the service.

The hotel itself is meticulously cleaned at all times and the work everyone puts in to maintain it is clear to see.

We cannot wait to come back to this hotel and experience it all again.

I can only thank the staff, for who there are many more than I mentioned, for making this trip extra special for us.

Great hotel and had a great time for my 40th birthday trip with 10 persons in our group. Overall the service was fantastic and lots of the amenities and services were some of the best at an all inclusive resort. Standout employees Carlos quintero at pool swim up bars. Oscar server at the Mediterranean restaurant. Adrian server in lobby bar. I would recommend this hotel compared to others I've stayed at for the value and overall perks. They decorated sun beds, my room, did birthday celebrations for my group each night and it was NO extra cost! Pros: Butler service, quality of drinks, staff, blue tooth music speakers in room, stocked fridge in every room, clean pools/well kept ground, overall food at buffet/olios/Japanese/vistas (serenity only) restaurants. Room service is 24 hours! Pools are open 24 hours! Lobby bar had live music nightly and stayed open until 6am! Dehumidifier in rooms, blackout curtains, all day beds/cabanas are free- first come first serve! My birthday package and specials were no extra cost, spa has a great circuit for only $19. Cons Only hotel in area that hadn't invested in a floating barrier for the sargassum. This prohibited us swimming due to amount, smell. We didn't go in the ocean once. And this is NOT a complaint against the weeds, we understand. But it's the only hotel in the whole area not using a barrier. We walked 7 minutes in each direction and were able to go in the water at other hotels. The food at the tahani show restaurant was below average. The show was great, however, compared to every other meal we had it was poor at best.