Haven Riviera Cancun Resort and Spa

A Beautiful Anniversary Getaway with Exceptional 5-Star Service! ⭐⭐⭐⭐⭐

My husband and I celebrated our anniversary at Haven Riviera Cancun, and overall, our stay was absolutely wonderful! The resort itself is beautiful, and the level of service we received was truly impeccable. The staff went above and beyond to make our experience memorable and delivered the kind of exceptional hospitality you would expect from a luxury 5-star resort.

I especially want to recognize some incredible team members who made our stay extra special: Colunga, the pool bartender; Carlos, our pool waiter; Jose, the pool cabana attendant; and Jaselys from pool activities. Each of them provided outstanding service, was attentive, friendly, and genuinely made us feel welcomed and appreciated. Our housekeeper also did a phenomenal job keeping our room spotless and comfortable throughout our stay. The restaurant staff were equally wonderful, consistently providing excellent service.

However, there were a couple of disappointments worth mentioning.

The biggest disappointment was the beach. Unfortunately, it was practically unusable due to the overwhelming smell and excessive seaweed buildup. Having stayed at other resorts in the Riviera Maya area where efforts are made to remove the seaweed and maintain the beaches for guests, we were disappointed that Haven doesn’t appear to invest in the same level of beach maintenance. When booking a luxury beachfront resort, you naturally expect to enjoy the beach, not be limited to the pools. While the pool areas were beautiful, we would have loved the option to enjoy the ocean as well.

Another disappointment was the lack of authentic Mexican cuisine. When visiting Mexico, enjoying traditional Mexican food is part of the experience! Surprisingly, the only way I was able to enjoy tacos was through room service. I would have loved to see more authentic Mexican dishes available throughout the resort’s restaurants.

Despite these shortcomings, would we return? Absolutely! And the reason is simple: THE STAFF! Their warmth, professionalism, attentiveness, and genuine hospitality truly elevated our entire experience. They made such a lasting impression that the positives far outweighed the disappointments.

Haven Riviera Cancun has an incredible team, and with improvements to the beach maintenance and more authentic Mexican dining options, this resort could offer an even more exceptional experience.

Thank you to the wonderful staff who helped make our anniversary celebration so memorable. We look forward to returning! ❤️

Was a great quiet location the staff was very welcoming and helpful. The scenery and landscaping was beautiful, with blooming flowering and fruit trees. We upgraded to the Serenity package with a butler, special dining experiences and a members only pool. Our Butler Denisee was amazing, she didn’t miss a thing to make our experience personal and romantic! The housekeeping staff was amazing leaving little notes and an impeccable room. The price for 10 days all-inclusive was a value we did choose to upgrade to the Serenity package but wasn’t much extra and so worth the addition. Highly recommend this hotel to anyone who is looking for a relaxing vacation in paradise. The staff took the extra time to know the guests, Blanca, our waitress at the pool, remembered our anniversary day and brought us a special drink when we arrived at the pool. If you get the chance to visit Cancun, Haven Riviera is the place to check out. Make sure if you choose the Serenity package to ask for Denisee, she will not disappoint. At the pools, watch for Blanca she is the best to bring you a cold beverage of your choice or surprise you with a tropical specialty, alcoholic or non-alcoholic! There were a variety of restaurants to choose from for all meals to visit. Room service is also available with a wide variety of choices, plus will take special requests for you. We will be going back next year.