Flamingo Cancun Resort

Reviews showed 3.5-4 stars. We have always stayed in 5 star bigger resorts, took a chance with Flamingo, and to our surprise… much better. We will definitely be back! Rooms are a little dated, but you only sleepin there. Food was tasty, grounds kept very clean, staff super friendly, and happy to serve you.

First experience in mexico, so looking forward to the hoilday . On arrival of flamingo hotel , there was no room available for me or my daughter , even though I had booked the hoilday 6 months indvance. Sent to another hotel down the road for 2 days . Returned back to flamingo hotel , very poor experience,
Not enough sunbeds No entertainment Gym not working Food dreadful All in all a poor experience , I would never recommend this hotel .

We started off our holiday getting into an argument with men trying to rip us off at the airport when trying to get a taxi. They're very scary. We ended up giving him over $100 dollars for a journey that actually cost us $50 on our return tip home. -TIP- We booked via Tui on their app for our return journey. The hotel was nice and clean. We booked a room with a swim up pool. There was a man who was constantly cleaning the pool. He was always so friendly and nice to us. Room 224 First few days were fine. We were near Don Robertos Bar & Pizzeria within the hotel. So could go up and get Cocktails or a pizza and go back to our patio with our own Sunbeds. We managed to get WiFi in the room, so could watch YouTube on the TV/iPhone. HOWEVER... one morning we had a knock at the door. The man said "Check out". I was puzzled as we had like 6 days left of our holiday. He didn't speak good English but I did catch "Front Desk". I went to Reception and they said I need to move because they needed to do some work on the water and electrics. We were moved to one of their "better" rooms. Room 111 It also has a swim up pool. HOWEVER... The Sunbeds were the most uncomfortable thing I have ever lay on (See photos). They were very thin and small. You could only lie on them for 15 minutes MAX. I couldn't sunbathe on them, so had to use the front pool which meant getting up extra early to make sure I got a lounger as they were gone pretty quickly. I never used the swim up pool. There was NO SIGNAL in the room so could only use my phone by the front pool. As we had NO WIFI!! This room is obviously for the disabled, as it comes with a ramp down to the rooms with an automatic door. It is very secluded and soon realised an elderly couple were next to us. This room comes with a Butler between 9-5. He said he can bring us food or drinks or anything we needed. We kept complaining at the desk about how we disliked the room. We asked when our old room would be ready. We had 3 different staff members tell us all different story. The Butler told us it would be ready today, another staff member said tomorrow, the front desk manager said it Friday. Turns out we were able to escape on Saturday morning. Room 221 This was our favourite room even though we only stayed for 2 nights in total. There is no communication between staff members at all. Apart from the reception staff very few spoke English. I asked for a coca-cola at the bar and he couldn't understand me so had to get a different waiter. The food was ok but very repetitive We ate out a lot. We made friends with other English tourists in the hotel and they all said the same thing. Lovely Hotel in a great location but I just didn't feel welcome. When you asked a question some of the staff would get annoyed. I was happy to leave by day 11. Vaping/Smoking is weird in Mexico. They banned vaping in January 2026 yet in The Coco Bongo my boyfriend could vape inside. But a French Lady got fined $200 dollars for smoking on the beach.