- Mexico Holidays
- Cancun
- Flamingo Cancun Resort
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Flamingo Cancun Resort
Mexico, North America
Cancun
Flamingo Cancun Resort is located at km 11.5 of the Cancun hotel zone, facing the turquoise blue of the Mexican Caribbean, 25 minutes from the Cancun International Airport and 13 km from the ADO bus station.
It has two large restaurants where you will find a great variety of national and international food and drinks, a snack bar at the main pool, a lobby bar and a pizzeria-bar.
Our rooms are equipped with TV, safe, air conditioning, hair dryer and mini bar.
The hotel offers two outdoor pools, solarium, free parking, Wi-Fi in common areas and an ATM (USD).
Only 8 minutes walk away is the La Isla Shopping Center, one of the most visited in the area and 2 km away is the area of restaurants, bars and discos.
Facilities
- Other Protocol
- Volleyball
- Fitness
- Billiards
- Beach volleyball
- Spa centre*
- Spa treatments*
- Massage*
- Kids’ club
- Children playground
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good7,293 reviews
Excellent
46%
Very Good
22%
Average
14%
Poor
8%
Terrible
10%
Location
Cleanliness
Service
Value
Poor experience
First experience in mexico, so looking forward to the hoilday .
On arrival of flamingo hotel , there was no room available for me or my daughter , even though I had booked the hoilday 6 months indvance. Sent to another hotel down the road for 2 days .
Returned back to flamingo hotel , very poor experience,
Not enough sunbeds
No entertainment
Gym not working
Food dreadful
All in all a poor experience , I would never recommend this hotel .
Better than expected!
Reviews showed 3.5-4 stars. We have always stayed in 5 star bigger resorts, took a chance with Flamingo, and to our surprise… much better. We will definitely be back! Rooms are a little dated, but you only sleepin there. Food was tasty, grounds kept very clean, staff super friendly, and happy to serve you.
Review by Sept2107 Edmonton
Cancelled our booking, then put us in a room with black mould
We arrived at the Flamingo Cancún Resort after an exhausting delayed journey — already a day and a half behind schedule due to a cancelled flight — only to be told at the front desk that our booking had been cancelled entirely, despite having a confirmed reservation made months in advance through a package holiday provider. Rather than honouring the booking or proactively resolving it, we were placed for a single night in what was described as a "sister property," which was not comparable to what we'd booked and paid for. The room condition was genuinely poor — the mattress was in an unacceptable state, and there was visible black mould in the room, which is not something you expect to be dealing with at any point on a family holiday, let alone as the "solution" offered after a resort cancels your confirmed booking. After that one night, we were left to source and pay for a different hotel entirely ourselves, with no meaningful help from the resort to fix the situation they had caused. To add to the frustration, we later paid directly for an additional night at the Flamingo in an attempt to salvage part of the original booking — and even that separately paid night wasn't properly honoured. For a resort that had already cancelled a confirmed reservation on arrival, failing to deliver on a night we'd paid for on the spot was a genuinely poor way to handle an already difficult situation. After a booking failure of this scale, on arrival, with a family in tow, I wouldn't trust this property to hold a reservation and would not stay here again.
Stay far away from this resort
Please if you are black do NOT stay here!! It’s not safe for you! This place has every bit of racism going on, they will talk about you in Spanish and think you don’t know. The food is awful, they will steal your good items, they do not stock up on towels, and terrible customer service.THIS STAY IS THE ABSOLUTE WORST STAY IVE EVER HAD
AVOID AT ALL COSTS
We went last year Place was nice then the horror started. Had to eat out every day food was horrendous. Staff was rude. We was having a drink at night and they turned the lights on us. You have been warned. Go to the Riu cancun instead.
