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- Fiesta Americana Condesa Cancun All Inclusive
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Fiesta Americana Condesa Cancun All Inclusive
Mexico, North America
Cancun
Situated on a long stretch of beach ideal for sunbathing and swimming, this comfortable hotel built in traditional Mexican architecture offers amazing views of the Caribbean Sea and Nichupte Lagoon. There are public transportation links only 50 m from the hotel. In the vicinity, there is a plethora of shops, restaurants, bars, pubs, cafés and a bustling nightlife. The airport is 15 km away, Playa del Carmen is 65 km away, whilst the Riviera Maya is 95 km from the hotel. We are advised by the ABC Medical Center in the prevention, hygiene, and disinfection protocols of our facilities.
Upon check-in, we offer the Travel with Confidence assistance program, which offers medical coverage in case of accident or illness (including Covid-19). For more information on the program, visit https://www.posadas.com/viajaconconfianza
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wired Internet
- Wi-fi
- Room service
- Laundry service
- Launderette
- Medical service*
- Multilingual staff
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent17,748 reviews
Excellent
74%
Very Good
17%
Average
5%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Downhill from previous years!
What a disappointment! Our family has continued to come back to Fiesta Americana for several year now. From our previous reviews you can see we fell in love with this place. We are currently here for our 6th time!! And what a disappointment this place has been. Lobby still under renovations THREE years later, NO AC in the lobby, common areas, the bars, it is unbearably hot especially when you’ve just got off a flight. We arrived early and expected to wait a little but not 5 hours for our rooms. We asked if we could retrieve our luggage so our children could get their bathing suits and if we could use a hospitality suite to change in and were told NO. Will post an update to see how the remainder of the time goes…But unfortunately, this place does not live up to the level of service they use to provide.
Review by ChristineMarie618 New York City, New York
Can't wait to go back! Eli is the best masseuse!
Our go-to for amazing service, drinks, and food. The property is beautiful and the rooms well appointed with comfortable beds.
The most important recommendation is to have as many massages and facials as you possibly can with the magical hands of ELI! She is such a talented masseuse. I cannot recommend her enough. Simply amazing! Eli specializes in all kinds of massages and facials. You will not regret it!
Review by Geraldine V Miami, Florida
good times
I really like this place—I’ve stayed here 34 times—but what I absolutely hate is the check-in process: someone walks you to your room and keeps you there for over an hour explaining things that, honestly, I’m not interested in. Everything else is perfect; I love it. But when I tell them I don’t need the information they’re giving me and just want to be taken to my room, they get annoyed.
Great Family Resort
Great family resort! We have been coming for over 10 years! It’s great to see some of the same staff! Also the entertainers Melissa and Diana were amazing! They were very attentive and engaging. Thank you all for being amazing!
It could be much better
Stayed from July 6–11 with my wife and 6‑year‑old son. The check‑in experience was terrible. The lobby is under remodeling with no A/C, no ventilation, long disorganized lines, and the hotel never mentioned this during booking. Even after waiting until the 3 PM check‑in time, we didn’t get our room until almost 4 PM. The A/C in the lobby and corridors throughout the hotel is also very insufficient.
The beach had excessive seaweed every day. They clean it in the morning, but it’s not enough — the seaweed quickly piles up again, making the beach hard to enjoy and causing a bad odor.
The room was clean and comfortable, and most staff were friendly. Breakfast and lunch at the buffet were good, and the pizza and ceviche were great. Dinner was disappointing — the Brazilian restaurant had low‑quality food and very few options.
The Kids Club was excellent and the highlight of our stay. The staff were organized, attentive, and sent constant updates.
Drinks at the pool bars were just okay, and service was noticeably slower unless you tipped extra.
We enjoyed parts of the resort, but due to the check‑in chaos, lack of transparency, seaweed issues, weak A/C, and inconsistent service, we wouldn’t return.
