Breathless Cancun Soul Resort And Spa

Please save your money. This resort is extremely overpriced and, in my experience, completely underwhelming.

I paid significantly more for this property, only to discover that there are much better five-star resorts that provide far superior and more attentive service. What was especially disappointing is that I was not informed at the time of booking that the resort was undergoing construction or that it was not operating at full capacity due to a brand change. That information should have been clearly disclosed before guests spend their hard-earned money.

If you’re comfortable with hot water that is barely above room temperature, drinks that taste as though there is little or no alcohol in them and are poorly mixed, and staff who seem to ignore you when you raise legitimate concerns, then perhaps this resort will meet your expectations. It certainly did not meet mine.

By the second day of my stay, I checked out because no one was willing to take ownership of my concerns, follow up, or make any meaningful attempt to resolve the situation. I repeatedly tried to communicate my concerns, but there was no sense of urgency or accountability.

What makes this even more frustrating is that this vacation ultimately cost me the price of two vacations because I had to pay for another resort in order to salvage my trip and actually enjoy my vacation.

Despite the amount I paid, the experience was nowhere close to what I expect from a five-star property. No one has made any meaningful attempt to contact me, address my concerns, or make the situation right.

Overall, based on my experience, I would rate this resort zero stars.

If you’re paying five-star prices, you should be able to expect five-star service. If you’re paying for a five-star resort and are willing to accept zero-star treatment, then this may be the place for you. Otherwise, save your money and look elsewhere.

Very Disappointing Experience , Breathless Soul Cancun

Unfortunately, my stay at Breathless Soul Cancun did not meet my expectations, especially for a resort that is marketed as a luxury vacation destination.

One of the biggest issues was that the resort was under construction, and we were not notified about the construction prior to making our reservation or arriving at the property. Guests deserve to know about major renovations in advance so they can make an informed decision about whether they still want to book.

Even more concerning was the condition of a staircase that appeared to be held together with duct tape. This was extremely disappointing to see at a resort of this caliber and raised concerns about the overall condition and maintenance of the property.

Several amenities we expected were also unavailable. There was no gift shop on site, several restaurants were closed, and the activities and entertainment options were very limited. These closures and limitations significantly affected the overall resort experience and left us feeling that we did not receive the full experience we paid for.

When guests spend their money and vacation time at an all-inclusive resort, they expect the advertised facilities, dining options, activities, and amenities to be available or, at the very least, to be informed ahead of time when they will not be.

Overall, this was a very disappointing experience. Breathless Soul Cancun should be more transparent with guests about construction, restaurant closures, unavailable amenities, and limited activities before reservations are made. Had we known the actual condition of the resort and how many amenities would be unavailable, we could have made a different decision about where to stay.