Swahili Beach Resort

The hotel is very beautiful, nice amenities, beautiful environment and nice beach front. The service however was consistently disappointing. From the check in to the breakfast service, to lunch service, room service, cleaning service, billing and check out. Any opportunity to disappoint us, they took it! First it took 2 hours to check in, then on the next day, we begged for the room to be cleaned, over and over, only after we went to the reception did they clean it, at 7pm! We were four friends with 2 rooms and they did this for both rooms. At breakfast we had to get our own tea (Kenya hotels prefer you serve the food and the wait staff serve the tea and coffee) there was no one to serve us tea in all the three mornings we were there. We asked for cutlery and they did not bring it. While cleaning the room they took away towels and only replaced half of them. And on the last day, a member of staff took away my swimsuit with the towels and i never got it back but had to check out. These small inconveniences show that staff are not trained for the hospitality industry and do not pay attention to detail. At check out, the reception added bills from other guests to our final bill and insisted it was ours, while the names and signatures on the bills were clearly not ours. We pushed back and refused to pay for bills we did not consume, even then they kept brining us bills from other guests hoping we don’t notice. Swahili Beach, you should really do something about your staff, invest in some training to upskill staff to maintain a 5 start rating as a premium hotel. I gave you this feedback in person so this is not in any way underhanded. If you find my costume, please give it back as well.

We had come to this resort after dealing with another nightmare of a resort. Our stay here salvaged our trip. The staff were amazing, our room was amazing l, the food was amazing. The only complaint I would have is that everything we would go to the buffet someone would steal our table. The staff were again great with removing the persons or getting us a new table. The breakfast buffet had some very good choices. There are almost a couple restaurants on the property. Unfortunately for our stay we weren't able to make it to the Spice Route. The resort is also close to some local shopping. It was nice to get out and explore. I can't say enough about the staff. From the check in experience to the the check out, I'm horrible with names, there are so many people I would like to thank by name, but I can't remember their names. Charles our room steward was the only one I remember. Would definitely stay here again.