Sandy Beach Non Nuoc Resort

Deplorable!! If I could give this review a zero I would. Owned by the Saffron Group from India. Vietnamese staff are kind and friendly but the clientele were rude. I realize this is a cultural difference but the owners have also not put money into this property in years!

Most photos on this site are either posted by management or are years old. One lady said from 2018 the place was nice but needed updating. That is an understatement now!!!

We are a group of 5. We arrived late in the evening. The lobby seemed nice but in the light of day it is tired and worn.
Got to our beachfront bungalows to find very run down accommodations:

1. The rooms did not come with a safe. They had to deliver one which they just placed in the bottom of the closet. Could be carried away by anyone at any time.
2. There were 3 of us staying in the room. They gave me a cot that had a 2 inch foam mattress that was extremely hard. We asked for an additional mattress or topper and they provided a 6 inch mattress that they laid on top and I slept ok. That wouldn’t have been so bad until we looked at the mattress in the morning. Molded, filthy, ripped!!!! It looked like it was removed from a dumpster and reused!! 🤮🤮🤮

(See pics) The top sheet was stained as well.
3. The floors were also filthy. We understand the room is beachfront but we were only in the room 5 minutes and my feet were covered in sand and dirt.
4. 1/2 roll of toilet paper (no extra rolls). The doors of the vanity were falling off and distressed.

(The view of the beach was amazing but unfortunately our friend’s bungalow was no better than ours.)

5. Breakfast was sub par.
6. The dining room for dinner was not open when we walked through to go to breakfast but it looked like it should be condemned! Ceiling tiles missing, light fixtures were broken, rusted beams, missing windows.
7. Pool was run down with broken tiles.

We contacted our tour company who reached out to management. Mr Quoc Long (Guest services) was extremely apologetic and was sad that and he couldn’t do anything about our situation. He really wanted to help us and he did offer to bring us another mattress but our stay was already tainted. (My question to him was: if you have another mattress why didn’t I get a better one in the first place?) He said he would pass all of our concerns on to his supervisor but gave us the impression that it was beyond his control with the Saffron group owners.
Front desk staff also seemed embarrassed by what we encountered.

Bottom line… unless money is poured into this property I would choose another resort!!!

Dear mr Long

I just wanted to say a huge thank you for your amazing customer service and kindness during my time in Vietnam. Your warm smile, patience, and genuine care made such a positive difference and truly made me feel welcomed.

You went above and beyond to help, and it did not go unnoticed. It’s rare to meet someone so friendly, professional, and thoughtful, and I’m really grateful for the effort and positivity you brought every day.

Thank you again for making my experience so much more enjoyable and memorable. Wishing you all the happiness and success you deserve!