Melia Danang Beach Resort

We had a nice stay at Melia, but it was not outstanding, definitely recommend staying in The Level villas - rooms a good size and extra perks that count when there’s quite a bit lacking in terms or service. This is not a 5-star resort. Breakfast was like a school cafeteria - and ridiculously busy. We opted to sit outside even though it was hot, because at least it was quieter and we could order off The Level menu. Biggest issue is the resort management not catering to its occupancy. There were never enough sun loungers around the pools or at beach. There was definitely room for more. At the beach restaurant -again there was room for more tables so put more out and more staff on so guests aren’t shouting at the poor staff working there about there being nothing available. Or make it clear you have to book a table. Just small things that could have made the experience better and up to the standard of a 5-star resort. Train staff better because the number of times we saw guests yelling at staff - at reception or about service was embarrassing. We didn’t have any major issues but it just made us uncomfortable. If you’re looking for a 5-star beach resort this is probably not it.

Beautiful hotel, we stayed in the levels rooms and these were amazing. The grounds and pools are stunning, and we were lucky to have a room close to the beach and the infinity pool and it was amazing. Unfortunately, despite the fantastic setting, the hotel let itself down on several fronts. On our first night we had to wait to get a table for dinner, which is understandable as we hadn't booked, so we thought we would wait by the pool bar and order drinks until the table was available. On walking to the pool bar we were advised that they were overloaded and we couldn't get a drink! Our package included one hour of free drinks per day, again, unfortunately the service at the pool bar was horrific, slow and disorganised. By the time I got our first drinks I wasn't able to be served again!! I waited 45 minutes for a banana smoothie one day! We had two days in a row where after our room had been cleaned we had to contact housekeeping as fresh towels had not been provided. The housekeeping was inconsistent, some days we would get our cups washed, others we didn't, some days we had coffee topped up, other days we didn't. We didn't know what to expect on any given day. Breakfast was great, and whilst staff try hard and are lovely, the language barrier can be difficult to work through. We found topping up of dishes was slow during afternoon tea as well. Afternoon tea is between 2 and 4pm, and again the level of detail is lacking. The cool drink container is not re filled with ice, so if you are there after 3 the drinks are already warm as they are sitting in water! By far the worst point for us though was the volume of guests allowed to smoke in public places. On occasions you couldn't walk to reception without walking through a cloud of smoke. A designated smoking area is just outside the entrance to SASA restaurant, just what you feel like when leaving after breakfast. Guests are allowed to smoke pretty much anywhere and it sours the experience Overall the hotel could be great, but is let down by inconsistencies and a lack of attention to detail