Wyndham Sea Pearl Resort Phuket

My partner and I are staying in Deluxe Suite with private pool for a week. Just arrived last night so far so good.The receptionist welcomed us with orchid bracelet and a cool cleansing wipes it’s refreshing after our long hours of travelling to get here. Staff were all attentive. Happy with the room clean towels clean rooms everything is good.

After we put away our stuff in the hotel room we have decided to go to Alfa restaurant just across the building to our room as it was pouring rain. Toon gave us a warm welcoming greeting with a delightful smile. Very friendly and knowledgeable about the menu he recommended us the dish Gaeng Kien Waan (green curry beef)said the chef used wagyu short, it’s so delicious. 👌🏽Staff were friendly and looked like a good working environment to everyone has smile on their faces even it’s the end of their shift. Praew is lovely and so as Gun great customer service received from all they are acommodating. We’ll be back here during our stay for sure! Mango sticky rice is the best. The reason why we went to Thailand!

Update: 2nd and 3rd day got food poisoning from their breakfast buffet. Location of this hotel is a bit far from the city about 25-30minutes by taxi or tuktuk and if you book tuktuk or taxi from Jungceylon(the city) to hotel it’s 400baht about Aud16 there is free shuttle that goes to the city every hour from the hotel and from Jungceylon though but if no one goes to the city they won’t come from city to hotel to pick you up. Happened to us waiting for almost an hour for shuttle to come we sent text message from whatsapp that’s the only time they came to pick us up. So we just relied on tuktuk or taxi.

Resto experienced Alfa Fire n Grill for the 2nd time we went we’re the only customer there ordered the same dish we were there the first night we arrived(review on top🔝) green curry taste like disinfectant this time, mango smoothie taste sour, tom yum is just not right. Trying to eat the food we ordered partner saw a rat walking inside the resto and notified staff. We didn’t continue eating our food after that and left. As a sorry they sent us a fruit platter in our room but of course we didn’t eat that. 5th and last day we were at this hotel partner got food poisoning from again their breakfast buffet.

When we checked out I asked the receptionist to bring the stuff I forgot from the room(the whole bananas and unopened pistachio nuts in a paper bag while waiting for our taxi for our dental appointment receptionist came and asked my partner again if they’re still gonna bring the stuff we forgot and he said just leave it. I leave tips every single day to housekeeping and food for them If the customer request to bring the stuff they forgot just bring over those were supposed to be for someone else. I forgot brand new straw bag and hat there that the Club gave us too and a brand new charging cable. But no one told us.

Partner booked this hotel months before we come originally from his points from Wyndham Club “timeshare”when he realised the room is not premium and they’re giving us basic room with dirty mouldy jacuzzi he called and asked for an upgrade call centre agent said they will try so he waited they notified him there’s no available room he looked at Booking.com there’s heaps of rooms available for this Deluxe Suite so he called again and asked, upset cancelled this booking and lost those points. He just booked through Booking.com and paid $1500+ the reason why he still booked here is because he already submitted our travel arrival card where we are staying in Thailand. When we checked out from this hotel partner sent an email to management asking about why booking.com has a lot of available Deluxe rooms and Wyndham is saying there’s none when he called Management did not respond up to this day🤷🏽‍♀️. This is why you lose lots of customers. Still sucky setting even you’re saying a new management takes over.

We had a great stay, the staff were excellent, the restaurant was excellent, the spa was excellent, the food was great, and the customer experience was outstanding.

We really enjoyed our stay at Club Wyndham Sea Pearl, we had a 3 bedroom villa which was located in the centre of the resort.
The room was beautiful, we had so much space for the three of us.

The Club Wyndham and Hotel staff couldn’t wait to help us with everything we needed and offer their excellent Thai hospitality.

We attended the restaurant several times for breakfast and dinner, the staff could not do enough for us, they were so sincere, polite and professional, the food was excellent.

The spa staff were also very friendly, polite and professional.
The offering of spa treatments was excellent, we thoroughly enjoyed our three hour spa treatments, facial, masssge and body scrub.

Duncan the VP and General Manager of the resort really went above and beyond and he has exceeded all of our expectations and requests, his customer service was outstanding.
His team are all working very hard to make the resort an outstanding destination for tourists.

We will definitely be back again, we were very happy with the trip, see you in 2028.

Thank you Paul, Kenny and Caroline 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Great experience and amazing hospitality. I would recommend to everyone whose in new in town. Must visit & experience the jacuzzi!