- Thailand Holidays
- Patong
- The Senses Resort and Pool Villas
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The Senses Resort and Pool Villas
Thailand, South East Asia
Patong
This 4.5 star hotel is located in the city centre of Phuket Island and was established in 2013. It is a short drive away from the Patong Beach. The Hotel has a coffee shop, an outdoor swimming pool and a fitness centre/gym. All 116 rooms are equipped with minibar, hairdryer, safe, trouser press, ironing set and air conditioning.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire
- Transfer service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent1,244 reviews
Excellent
62%
Very Good
25%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Unforgettable anniversary trip
Our room is luxurious with an infinity pool inside. The amenities are luxurious too. The staff are helpful especially Aey is the most considerate and understanding one. She made a perfect anniversary dinner for us.
Great Trip
This was our last stop out of four hotels—three in Thailand and one in Cambodia—and it ended up being our absolute favorite. The room was modern, bright, and wonderfully spacious, and the location couldn’t have been better: right in the middle of all the action. It’s a lively, bustling area with tons to do, which made it perfect for exploring. We also really enjoyed the food and drinks. Overall, we loved staying here, and it was the perfect place to finish our trip with a bang.
Worst Hotel Experience
We stayed 5 nights at The Senses Resort & Pool Villas in Phuket for our honeymoon, and we would not recommend this hotel.
The biggest issue happened on our last day. We discovered water leaking from the ceiling into our room, which soaked clothes inside our suitcase. There was water pooled under the suitcase, and clearly an ongoing leak from above. This is unacceptable, especially for a honeymoon stay.
After reporting it, the hotel sent staff and an engineer. Initially, they only offered to clean the wet clothes. Only after pushing did they agree to wash all our clothes and offer a small food compensation, which felt inadequate.
We requested a room change, but the replacement suite was significantly worse — smaller, the AC was not working, the balcony door didn’t close, and the balcony view was heavily blocked by the elevator structure.
Throughout the entire process, they repeatedly refused our requests and insisted that the issues were resolved when they clearly were not.
Another major issue was the hotel layout. Getting to our room on the 8th floor required taking three separate elevators with walking in between. The elevators have no air conditioning and are exposed to direct sunlight, making it extremely uncomfortable every time.
The location is also inconvenient. It’s not close to main areas, and the shuttle service requires booking hours in advance. Without renting a bike, getting around is difficult.
To make things worse, after our flight got canceled and we had no place to stay, we asked for a discounted rate to stay one more night in the same problematic suite. They refused and only offered the same price listed on Trip.com.
Overall, the leak, the poor replacement room, the lack of proper resolution, and the way the situation was handled made this a very frustrating experience. We do not recommend this hotel.
Paradise
Top service at the hotel, the facilities were amazing and definitely would recommend it for a stay in Phuket for a couples getaway
Day at the pool!
The service was incredible! We spent the day at the pool and had such a wonderful time! Queen and kratae and Eak provided such wonderful service! Food was AMAZING! Long island tea and mojitos were top notch! Definitely will stay here again!
Review by Whiskey918 Dubai, United Arab Emirates
