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- Patong Paragon
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Patong Paragon
Thailand, South East Asia
Patong
The beach hotel Patong Paragon is located on Patong Beach in Phuket. The hotel is situated just a 30 minute drive from the vibrant Phuket town and its host of dining, entertainment and shopping venues.Featuring enchanting Thai architecture in low-rise buildings this spectacular hotel blends effortlessly into its natural surroundings overlooking the majestic Andaman Sea. The elegantly-appointed guest rooms feature lavish teak wood furnishings, high-quality conveniences and an ambience that evokes peace and serenity. For the ultimate relaxation, a range of holistic treatments are offered at the Spa and for the utmost in dining pleasure, the restaurant combines unparalleled sea views with exquisite fusion-style dishes.
Facilities
- Car park*
- 24-hour reception
- Wi-fi
- Room service
- Laundry service*
- Medical service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Newspaper stand
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good580 reviews
Excellent
39%
Very Good
32%
Average
13%
Poor
7%
Terrible
9%
Location
Cleanliness
Service
Value
Great location, seven star service, spacious rooms
Great location, service beyond expectations, very well designed to cater for individuals and families.
The rooms and bathrooms are very spacious.
Buffet breakfast caters for Asian and international guests.
The front office staff are very attentive to requests and deliver as promised.
Miss Kun has been extremely helpful. We stayed at this hotel for 6 nights and had a wedding party of 30 pax. She make sure all were allocated rooms on the same floor, families had interconnected rooms and cots as requested.
The pool is big and very relaxing. Walk in pool access for rooms on the ground floor.
If you are looking for a comfortable, convenient location in Patong, then this is the place!
Review by Dilchi Sydney, Australia
Will visit again
Hotel is a bit dated but comfortable pool was great with swim up bar and staff very friendly great buffett breakfast as well bed was king size and comfortable
Poor hospitality
am writing to formally lodge a complaint regarding the unacceptable state of room service and the rigid attitude of your front desk staff during my stay from 21 st may to 24th may 2025
when I returned to my room on 22nd may 2025 from our james bond island visit at 5:00 PM to find that it had not been cleaned. When I inquired with the front desk, I was informed that my room was not serviced because the door signage was set to "Do Not Disturb."
I would like to bring a major design flaw to your attention: your hotel signage relies on loose, freely hanging tags that display "Make My Room" on one side and "Do Not Disturb" on the other. Because these hangings are unstable, they can easily flip, drop, or be intentionally or accidentally tampered with by children or anyone walking down the lobby corridor. That is precisely what happened in my case.
Despite explaining that this was an accidental disruption due to the faulty design of your signage, the response from your team was incredibly disappointing:
Refusal to Help: Despite my repeated and urgent requests, the desk officer flatly refused to arrange for room cleaning, citing that housekeeping staff was no longer available. Lack of Accountability: The staff showed a complete lack of empathy, refusing to acknowledge that a guest shouldn't suffer because of an easily compromised, flawed signage system. As a paying guest, returning to an uncleaned room at 5:00 PM after a long day—and being denied basic hospitality services—caused me immense discomfort and frustration. It is entirely unfair that I had to suffer due to a combination of insecure room tags and a complete lack of evening housekeeping support.
I expect a higher standard of service and a more flexible, solution-oriented approach from a hotel of your reputation. I request you to look into this matter immediately, , and take necessary measures to upgrade your door signage to a more secure system so other guests do not face this hassle.
I look into hearing your response and learning how you intend to address this inconvenience.
Amazing resort stay.
This resort is set close to everything, easy 5 min walk to Bangla road shopping. 2 minutes to Patong Beach. The resort is beautifully appointed, has a great pool and swim up bar. The staff are friendly and attentive. A must for a stay in Patong. I will visit again.
Review by kellyanne Z Bulahdelah, Australia
Hotel ok but not 5 star
Hotel is certainly NOT five star as it does not in any manner provide any form of a luxury stay, overall personal generally capable of english language and no concierge to say the least. Is more a kin to a cheap 4 star at best. The hotel may have been judged as five stay in early life due to excellent room sizes and it's pool however it is badly maintained, with dampness in every part of the hotel, very limited international tv as its signal keeps dropping out even on non rainy days. In addition in our room throughout our stay between hours of 11 to 7 pm there is a constant whir that switches on and off for 30 minutes at a time with 10 minutes intervals. This was raised to reception with response cannot stop therefore bad luck. Name of hotel does not comply with its facilities as the spa is non operational as has been for some time. Above are additional reasons for non 5 star compliance but also a "tough style who cares attitude". Would not stay again or recommend irrespective of price due to above reasons.
