Coconut Village Resort

Our stay at Coconut Village Resort & Spa Phuket was extremely disappointing and ultimately unbearable. The hotel is very dated and clearly in need of refurbishment, with tired facilities, poor maintenance, and a below-average breakfast that didn’t meet even basic expectations.

The biggest issue by far was the noise. The so called tropical rooms are right by a busy road, and the constant sound of cars and motorbikes is incredibly loud and continues well into the night. Sleep was almost impossible, even with earplugs. The lack of proper soundproofing makes this completely unacceptable for a hotel that’s meant to be a place to relax.

When we raised this during our stay, the response from staff was poor. We were offered another room just three doors away, which would have made absolutely no difference given the source of the noise. We were then told we couldn’t move to a different, quieter block because it would be considered a “downgrade” at that point, we would have accepted anything just to get some sleep. The complete lack of flexibility or understanding was frustrating.

In the end, the situation became so bad that we left with 4 nights still remaining on our booking and were not offered any refund. We then booked another hotel for remaining 4 nights adding extra cost to our holiday. That says everything about how uncomfortable the stay was.

When we checked out, we were asked if there was anything they could do. I said that a refund for the remaining nights would be a reasonable gesture of goodwill, given the circumstances. Instead, they hid behind the fact that the booking was made through a third party. But realistically, who doesn’t use platforms like Trip, Booking or Trivago nowadays? It felt like an excuse rather than an attempt to resolve a genuine issue.

I would not recommend this hotel to anyone looking for a relaxing break.

We spent ten nights at this resort looking to relax and unwind during our stay and we were not disappointed, our room no 307 overlooked the pool at ground floor level and was very well maintained by the lovely lady who serviced our room most days. Never an issue getting a sunbed and the service at both the pool bar and the restaurant in the mornings was first class, I have to mention Wanchi who provided excellent service at the pool bar and during breakfast in the mornings he is a real asset to this hotel and a really helpful guy. The staff in the restaurant were also very good and the breakfast offering was fairly good although not varied very often. The staff who I believe were quite new on the reception did not always understand English which at times made communication quite difficult but not a major issue. Great to have Wi-fi at the hotel throughout our stay and we were close to all the amenities, the beach was just five minutes away with a seven/eleven store right on the doorstep. The only negative was that the bed was a little hard and we didn't always get a great nights sleep but all in all a good location well priced with a very relaxing atmosphere.