Casa Del M

Average hotel fantastic views over phuket but very far from resturants and bars and one small 711 supermarket at the bottom of a steep hill and traffic was a night mare to try and cross if you go out not recomended if you have mobility issues and menu could of been better not enough choice especially for children . But mr singh was such a lovely helpfull gentleman who worked at the reception he was polite snd helpfull Its a budget hotel ok if you want a chill out but too far from centre if your wanting more

Tried to order food and there was hardly anything on the menu available on numerous occasions Bed rock hard Room not cleaned well Had to get taxi most days as my dad couldn’t do the hill not near the beach either Please avoid this hotel Pool side sunbathing chairs awful not comfortable at all

I recently stayed here with my family, and unfortunately, it was a very disappointing experience. First, the room itself had a major issue—the AC was not working properly. When I called reception to report it, instead of offering help or a solution, I was told that if I didn’t like the room, I could cancel and find another hotel. This response was shocking and completely unprofessional. Second, when we arrived late at night (around 10:30 PM), we requested basic items like plates and spoons. The staff refused, saying the restaurant was closed. For a hotel, denying such a simple request felt unreasonable. Third, I asked for a basic first aid item (a band-aid), and was told that the hotel does not keep any first aid supplies. I was asked to walk to a nearby 7-Eleven, which was 7–8 minutes away, late at night. This is unacceptable, especially for a hotel hosting families. Overall, the service was extremely poor, and the lack of basic hospitality and care made our stay very uncomfortable. I would not recommend this hotel to others.