Avista Hideaway Phuket Patong MGallery

Santosh was so helpful with our transfers each day. Lovely helpful man. Thank you Santosh

My recent stay at Avista Hideaway Phuket Patong - MGallery was truly outstanding. The resort offers a perfect blend of luxury, tranquility, and warm hospitality. The rooms were spacious, impeccably maintained, and offered beautiful views of the surrounding landscape.

A special mention goes to Digvijay, Reservation Manager, who was extremely helpful throughout the reservation process. His professionalism, prompt responses, and attention to detail ensured a seamless experience even before our arrival.

One of the highlights of our stay was dining at Tambu. The food was exceptional, with authentic flavors and a creative presentation. We were particularly impressed by Chef Ishika Nandan, whose culinary expertise made the experience unforgettable. Every dish was thoughtfully prepared and showcased the finest Indian flavors. It is rare to find such high-quality Indian cuisine while traveling, and Chef Ishika and the entire Tambu team deserve tremendous appreciation.

The resort staff across all departments were friendly, attentive, and always willing to go the extra mile to make guests feel welcome. The pools, facilities, and overall ambiance make this property an ideal choice for both couples and families looking for a relaxing getaway in Phuket.

I highly recommend this hotel and would gladly return on my next visit. Thank you to Digvijay, Chef Ishika Nandan, and the entire team for making our stay so memorable.

A deeply disappointing stay for three couples — poor communication and poor value for money We are currently staying at Avista Hideaway as a group of three couples across three rooms. Unfortunately, our experience has been disappointing enough that we would not return. We chose this hotel for two specific reasons: our friends had previously stayed here and enjoyed it, and the hotel confirmed by telephone before booking that smoking was permitted beside the pool in a designated area limited to four sunbeds. We accepted that arrangement and chose this hotel over others we already knew. The first unpleasant surprise was being asked for a deposit equivalent to almost AUD $1,000 on arrival. Having never previously been asked for a hotel deposit exceeding AUD $500, we found this excessive. After we questioned the amount, reception agreed to accept one deposit to cover our group. Check-in was also lengthy and uncomfortable in the heat. Staff insisted that breakfast was not included in our bookings, despite our understanding that it had been confirmed through Accor, where we booked, and during our pre-arrival telephone conversation. Ultimately, four of us across two rooms paid an additional breakfast charge. The third room did not have the same issue. My birthday dinner was another major disappointment. For a restaurant presented as a premium dining experience, the food fell well short of our expectations in quality, portion size and value. The dishes also looked very different from the photographs in the menu. We understood that our ten-day stay qualified for a 10% discount on lunches and dinners under the Accor offer, but restaurant staff refused to apply it, saying they knew nothing about it. Then came building work directly outside our room, involving concrete being chipped away on the balcony and painting. After two days of noise, workers talking, dust and disruption, I went to reception to ask how long the work would continue. I explained that if it would last throughout our holiday, we would like to move rooms. Instead of checking the situation, the manager insisted there were no renovations or builders working at the hotel. He showed me two mobile phones as part of that denial. I felt dismissed and effectively accused of inventing something we had experienced for two days. The following day, an apology letter and a fruit plate arrived acknowledging the disturbance. We appreciated that gesture, but the workers returned after a two-day break. The lift has now been out of service for four days, with a maintenance notice displayed. Accessing the restaurant involves using the lift or stairs, and we received no clear communication about alternative arrangements. My husband is recovering from back surgery and walks slowly. Our friend, whose room is on the third floor, has undergone several back operations and has titanium plates in her spine. This has made the disruption particularly difficult for our group. There have also been smaller disappointments with breakfast availability. The honeycomb advertised on the website appeared for only two days, and today passionfruit—the fruit all six of us particularly enjoy—was unavailable. On day eight, the designated poolside smoking area suddenly became non-smoking, with signs appearing to announce the change. We were expected to use an area beside the toilets instead. We respect smoking restrictions, but the hotel’s explicit confirmation of that poolside arrangement was a deciding factor in our booking. Changing it during our stay, without advance notice or explanation, was frustrating. We also felt uncomfortable with buggies reversing close to guests around the pool entrance. Finally, on day eight, our room had still not been cleaned by 4 pm. When I called, I was told that I had cancelled housekeeping. I had not. Whether this was a communication error or something else, it was another frustrating situation to resolve. The desk in our room had coffee stains when we arrived, and they are still there eight days later, raising serious concerns about the standard of cleaning. Any hotel can experience maintenance problems or occasional mistakes. What has disappointed us most is the repeated poor communication, inconsistent information and the way our concerns have been handled. We paid for an expensive holiday and expected considerably better service. For our group, this stay has not represented value for money, and we would not choose to return.