Pullman Phuket Arcadia Naithon Resort

We stayed at Pullman Naithon Beach for a couple of nights. Overall a good experience with a few remarks. The hillside location is not bad, typical for a nice tropical island location, providing a potentially nice sunset view at some times a year. but there is no direct hotel-operated beach. They provide a relatively convenient beach access (a stroll down the hill) which is adjacent at Naithon beach which is a small, but fine strip of sand that is not too heavily frequented and not as exploited as so many others on Phuket. The room is spacious, overall layout like so many basic hotel rooms, but well kept and clean. What was not so good is the overall smell (moldy, slightly musky smell, which is almost unavoidable in a moist, tropical setting, especially just after the rainy season - hence not necessarily the hotels fault, but not sure if the can do more to prevent it - some other higher end hotels can do it). Also, not directedly the hotels fault, we had some upstairs neighbors who kept moving items around the room (not sure if it was their own stuff like luggage or hotel-furniture), but my wife was bothered by it at night and early morning for quite some time, as the screechy, mentally noise went through the walls quite easily. When mentioning it to the hotel manager, he apologized, but was not very proactive about it (my wife suggested that adding some soft of felt padding to the furniture legs would likely eliminate this was not truly received from what I could gather). The front desk staff at the checkout however were so kind to offer a reduction of a meal charge from a previous night as an apology. Thank you for this gesture! We had dinner at ECHO two nights. we were served by K. Ploy who was very attentive and keenly interested in providing great service. We enjoyed the food, though not many vegetarian options, the ones provided were filling and well executed. The breakfast buffet had everything to offer one could wish for, from custom juices to many vegetarian (protein) options, to rarely seen at hotel buffet Thai items - just make sure you wander around and search for all of it as it is quite extensive and spread out. The entire team lead by manager K. Orn did an amazing job keeping the service smooth and organized. We got even a special tray with sweet treats from them so I want to mention all of the staff by name: Orn, Nueng, Too, Nana, Bowy, Khaw, Jeaw, Sine, Ta, Poopay, Jane, Bee, Aomsin, Kokkai, A, Bang, Arm, Mink, Ploy, Name, Meji, Sam & Maxim. I likely met all of them throughout the service and possibly talked to about half of them, which always provides a nice, personal touch... nobody was ever idle by, they all knew what to do and did it with a smile on their faces. Thanks for a great service to all!! Another mention is the well kept fitness center. A lady (whose name I sadly don't know), was super enthusiastic and helpful, showing my wife how to use the equipment. Any hotel having a staff with a dedication like hers is truly privileged....

Echo Restaurant The breakfast selection here is delightfully diverse, featuring a fresh salad bar, a variety of pastries, and made-to-order fresh juices. I would like to commend the staff for their outstanding service: K.Khao promptly accommodated us with seating, K.Orn provided helpful recommendations on local Thai specialties, and K.Pupay and K.Neung maintained attentive service throughout. Special thanks to Jaew for serving a wonderfully rich Thai-style coffee. This experience is truly unique and unmatched anywhere else.