Proud Phuket

We arrived at the hotel after a flight cancellation. At the reception, we clearly stated our family composition: 2 adults and 4 children (including two teenagers considered adults by age). We were quoted 6,200 THB for two rooms including breakfast. Only after we paid and the transaction was completed, the manager arrived, spoke in Thai to the receptionist, and suddenly demanded an extra 1,500 THB for the children—despite us being fully transparent about their ages from the start. It didn't end there: Extortion & Rudeness: They blocked our entry to the breakfast we had already paid for! Basic Needs Refused: When we asked for an extra blanket—a basic right for any guest—they refused, claiming we "hadn't paid for the children." This is blatant lying and greed. Poor Maintenance: The cleanliness level was very low.

The name "Proud" is a joke—this hotel is characterized by arrogance and greed, not pride. Zero customer service. Do yourself a favor and find a place that actually respects its guests.

Perfect location to the airport, for first few or last few nights. Hotel is beautiful, lots of greenery and nice small pool area. Of all the hotels I stayed in, proud asked for the highest deposit, and the list of the value of each item in the room was one way to put you on edge on holiday. I’m a solo traveller in my 40’s and have never experienced that level of pressure on any damage to anything within a hotel room. Location was ideal to ease yourself into Thai life, few shops food vendors massage shops and restaurants along the beach and 5-10 minutes from the airport. I only ate fruit and pastries at the breakfast buffet so can’t comment on the rest but there was enough available. The shower was lovely and powerful.

My second stay I was given an a room that could be interconnected, I didn’t like that as much as felt like you was in the room with next door as there is a gap under the door so could hear a lot.

The hotel is quite noisy as on a main road.