Wekata Luxury

Good service, and good hotel 10/10at reception nam korn fern carrot

A message to the hotel management regarding staff behavior

I would like to bring to the management’s attention the unacceptable behavior of a staff member named NAM at the reception.

I visited the hotel with my parents, who were checking in, and wanted to accompany them to their room. NAM told me that visitors were not allowed, claiming that this was a hotel policy. When I politely asked her to show me the relevant written policy, she failed to provide any explanation or documentation.

What was particularly disappointing was her aggressive and unwelcoming attitude throughout the interaction. Instead of communicating politely, explaining the policy, or trying to find a reasonable solution, she made the experience unnecessarily unpleasant.

I fully understand that hotels may have their own rules and security policies. However, these should be communicated clearly and enforced professionally and respectfully. Guests and their family members should not be treated with hostility when simply asking for clarification.

I strongly encourage the hotel management to review this incident and address NAM’s approach to customer service. Her behavior was neither welcoming nor professional, and it left a very negative first impression of the hotel.

I hope management takes this feedback seriously and ensures that all staff members treat guests and their families with basic courtesy, respect, and hospitality.

Hotel věru nice staff firendly carrot fern korn girl