The Beach Boutique House

The worst hotel I have ever stayed at. They do not care about guests experience, just money. They fine for everything, oil from your hair gets on the bedding £45 charge, my child dropped a glass.. charge, they even charge if you lose a teaspoon! They didn’t even ask if my son was ok, just a letter in the room with a charge. They tried to charge for a telephone that was never in the room to start with, they make guests feel like you can’t relax as they charge for everything, I think they forget guests have paid to stay! I felt like I couldn’t enjoy a day out as I was worried about what letters with charges would be waiting. The family rooms are on the third floor with no lift, if you check out at night they will tell you there’s no porter & expect you to carry your suitcase down the stairs. They do not clean the rooms, just sweep the sand and make the bed. Housekeeping does not even have any cleaning products. Staying for 2 weeks the rooms should be cleaned! The ‘clean’ towels are filthy & grey, ‘clean’ bedding is stained. The pool is full of green algae around the edges and the communal toilet is always dirty. The staff at the pool bar cannot calculate properly. They didn’t charge us for something and on our return from a day out there was a group of staff waiting for us with our passport photos in the lobby as if we were criminals. So humiliating! A water tanker delivers water throughout the morning, so you will not sleep in as the lorry is right outside the room beeping as it reverses at 7am! Honestly save your money and book another hotel, you couldn’t pay me to stay here again.

This hotel cancelled my booking 1 week before we were due to stay - r tohis was a holiday for New Years Eve - there was no response to emails or phone calls - appalling and not to be trusted. I was left paying double the price for a lesser hotel because of the time of year.