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Novotel Phuket Kamala Beach
Thailand, South East Asia
Kamala
Novotel Phuket Kamala Beach provides the perfect beachfront location for a quiet and relaxing stay, while still being within walking distance to the centre of Kamala and just a 15 minute ride away from Patong. Easily accessible from Phuket International Airport, which is just 24 kms away, the resort is also in close proximity to a number of other attractions including Phuket Fantasea, Laem Sing & Surin Beach, as well as a 30-minute drive from Phuket Town.
Facilities
- Beauty salon*
- Spa treatments
- Massage*
- Steam bath
- TV lounge
- Entertainment programme for children
- Children playground
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,583 reviews
Excellent
56%
Very Good
26%
Average
9%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Novotel kamala
This is an amazing place to spend your vacation. The staff are amazing; they are very helpful and always smiling. Totally recommend novotel
Mixed Experience – Great Location, but Food and Service Need Improvement
The location of Novotel Phuket Kamala Beach is excellent, with a beautiful beachfront setting and easy access to the beach. However, my overall experience was mixed.
Unfortunately, the food quality was disappointing. The pineapple fried rice was extremely salty, the chicken tasted raw and unpleasant, and the papaya salad was very poor. The garlic was not properly chopped, and I found whole pieces of garlic in the dish. When I complained, I was offered a discount, but I declined and requested better food instead. However, they did not replace the food, and there was no satisfactory resolution to the issue.
We also did not receive the complimentary birthday cake because my actual birthday differs from my official date of birth. The hotel was also unable to provide airport transfer because they did not have a suitable car seat for my toddler.
Overall, I felt there were too many excuses and that we were not made to feel particularly welcome. I have stayed at other Novotel properties and have never experienced this kind of service. I also hope the hotel can clarify whether there are any issues affecting the experience of Indian guests, as I did not feel particularly comfortable during my stay.
I would recommend the hotel mainly for its excellent beachfront location, but I would not expect a high level of food quality or service.
One very positive highlight was InterContinental Phuket Resort, which is conveniently accessible from Novotel via the beach. We enjoyed a beautiful sunset there with excellent food and genuinely warm hospitality. Both the food and staff were amazing.
I hope Novotel takes this feedback constructively and improves its food quality and guest service.
Review by Kalizaster Singapore, Singapore
10 nights at Novotel Kamala beach
Location is amazing, right on the beach ⛱️ Rooms and service was outstanding and staff very friendly and attentive. Rooms cleaned to a very high standard.
Only short fall was the dinners, very hit and miss considering paying beach club prices.
More than a hotel – a place we will remember♥️
It is rare to leave a hotel with the feeling that you were not simply guests, but that you were truly seen, valued and cared for.
Our stay at Novotel Phuket Kamala Beach was simply beyond all expectations. We have travelled to many places, but the warmth, professionalism and genuine kindness we experienced here made our stay truly special.
There is honestly nothing we could fault. From the housekeeping team, who made sure everything was perfect every day, to the reception, restaurant and all the little details throughout our stay – everything reflected people who genuinely care about their guests.
A very special and heartfelt thank you to Pop and her wonderful colleagues at the reception. Your professionalism, beautiful smiles and genuine kindness made such a strong impression on us. From the very first moment, you made us feel welcome, and that is something we will carry with us.
A huge thank you to Charlie and her colleagues in the restaurant. My sister is vegan, and the way you took her dietary needs into consideration was truly wonderful. You were attentive, helpful and went the extra mile to make sure she had good options and felt completely included. It was clear that it was not simply about serving food – it was about making her feel cared for and welcome. ❤️
And a very special thank you to Mix Yae Mori from the Crystal Shop. Your warmth, kindness and lovely personality also made a lasting impression on us. It is people like you whom we remember long after the holiday is over.
We would also like to give our heartfelt thanks to the entire housekeeping team. Your work may not always be the first thing guests mention, but it certainly makes a difference. Thank you for your care, attention to detail and kindness, and for helping make our stay so comfortable.
If we could give more than five stars, we absolutely would.
To us, a truly great hotel is not only about a beautiful room, a wonderful restaurant or a great location. It is about the people. And Novotel Kamala Beach has some truly wonderful people.
You have made a much greater impression on us than you may ever realise. ❤️
We leave with beautiful memories, warmth in our hearts and sincere gratitude for every person who made our stay so special.
Thank you for your kindness. Thank you for your exceptional service. And most of all, thank you for making us feel at home. ❤️
We will remember you, and we sincerely hope that our paths will cross again one day. 🌴☀️
With love and gratitude, Two very grateful guests ❤️
The room is clean and has a beautiful view.
The hotel offers excellent service, and the staff are very helpful—especially Pop, who is incredibly kind and accommodating.
Review by Scenic19185500027 Phuket, Thailand
