- Thailand Holidays
- Lamai
- White Sand Samui Resort
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White Sand Samui Resort
Thailand, South East Asia
Lamai
The resort is located right on the quiet, clean and sanctuary of Lamai Beach. A wealth of leisure facilities and experiences from windsurfing and sailing to spa, beach yoga, cooking classes and area excursions help you to make the most of Koh Samui's stunning natural and cultural attractions, as well as poolside, allows you to keep up to date with the world. White Sand Samui Resort offers an authentic blend of contemporary Thai design and warm local hospitality. Our luxurious villas are all freshly, offering superlative comfort and modernity with an unmistakably Thai touch. In the public are – around the main pool, You can stay and relax and sunbathing. In our hotel we are providing free WiFi for all of our guests.
Facilities
- Massage*
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Dining area
- Luggage room
- Sun terrace
- Babysitting service
- Transfer service*
- Wi-fi*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent223 reviews
Excellent
70%
Very Good
17%
Average
5%
Poor
3%
Terrible
5%
Location
Cleanliness
Service
Value
Five days at the best hotel in Koh samui
Exceptional hotel in every way (pool, beach, cleanliness, food, etc.). The hotel allowed us to spend 5 wonderful days. A big thank you to the entire hotel team for their kindness and warm welcome, and especially to MIN, who is truly a gift from heaven.
Calm resort with friendly staff
It is a great resort with friendly and helpful staff, especially the pool guy which was our favorite during our stay. The rooms are clean and nice with good ac and new towels and water every day.
Most of the negative parts are out of the hotels control. The reception could be better at English and the sea was not that nice during our stay, but the restaurant and bar staff was very friendly and genuin.
Usually you can get a couple of sunbeds if you are up and about a couple hours in the morning. If you are late to the pool and can’t get one, the pool guy will do his best to find a solution. We were there during new years and they put up at great show for us with live music, although you had to pay for the new years buffé and such.
The breakfast was great, not that many things to choose from, but the things available were delicious.
Overall we had a great experience and especially propps to the amazing restaurant and drinks staff!
Maximum relaxation in a short time
We booked on short term and were really happy with the place. No need to look for better beaches, our own was really nice. Staff from restaurant and room service was very sweet, we want to mention Mr. MIN, who pampered every guest, a real host! Reception team was partly unpleasant to deal with, just the lady with the covered head was always friendly. The hotel looks a bit „used“ but it is still nice as accommodation.
Review by Christine S Zipf, Austria
Certainly NOT 4*
This is NOT 4*!! White Sands could and should be 4*. The location is beach facing, the pool areas are pleasant and the rooms are comfortable and well appointed. The issue seems to be that it is managed dreadfully and seems to focus on penny pinching rather than good customer service (not 4*). The reception staff are rude and unhelpful (the way they have been trained I guess). I have attached photos to demonstrate the state of the place etc. When we arrived (Friday evening) we were told that our room would not be available until the next day so they were 'upgrading' us. We had booked the room 8 months ago and did not want to move rooms after unpacking. There was no management on site as 'it is the weekend'! Eventually after 30 minutes of phone calls we eventually sorted out a solution. This whole experience is not 4*. We were told they regularly overbook and then try and sort it out. There are two sets of steps to the beach. One is completely dilapidated and blocked off and one is a mess and pretty dangerous (not 4*). The sunbeds on the beach are very old and uncomfortable and no sunbeds have any cushions (not 4*). There are not enough sunbeds and yet the resort invites passing tourists to use the sunbed you have already paid for, for THB500 a day (not 4*). The towels in our room were old, frayed and dirty (not 4*). The quilt (duvet) was old and lumpy and took two changes to find one that wasn't (not 4*). The restaurant furniture is very basic and uncomfortable flat hard wood (not 4*). Housekeeping had to ask permission to give us more tea and coffee as there was only one coffee each and one tea each in our room (not 4*). There is a list of fines on the wall for damage/loss of everything, including even the mattress (I have never seen this in a 4* hotel). There was a power outage by the power company for a whole day (these things happen), which meant breakfast ended an hour early, but apart from a small notice in reception, it was not communicated at all to the rooms (not 4*). The general attitude of the reception staff, the junior managers and even the general manager was the most unprofessional and non hospitality I have ever experienced. We have travelled for 2 months across Malaysia, Borneo and Thailand and this is the worst hotel we have stayed in. It needs some money spending and a complete management overhaul. The staff at the bar/restaurant were great and very customer focused (especially MrA).
Review by yorkyibiza yorkyibiza
Mr Min went above and beyond for us and couldn’t have been any more helpful come
The hotel and the resort are fabulous and right on the beach. Couldn’t be any happier
Review by Kerr M Newcastle upon Tyne, United Kingdom
