Bhundhari Resort And Spa

Covid may have a part to play in the horridness of this hotel but from previous reviews (which i wish i had seen earlier) it seems like this hotel is downright awful and the management knows it.

Upon arrival to check-in at 1pm, no staff were present at the reception. It seemed liked a ghost town, understaffed and under-maintained. We waited for 20mins before 1 of its only staff in the entire hotel appeared. We knew we were in for a bad experience

Room was terrible. Old, broken and had insects all around. We booked a villa with the pool and the pool was dirty. A pond outside the room seemed to have stale water and was absolutely not maintained. There was also an old musty smell to the room. Air conditioning was leaking and wifi was not working.

The toilet had one bathtub which was elevated so low that water would spray around the entire toilet if u attempted to use the shower head. We had to do so because the shower itself was located outdoors where a giant tree was planted in the middle of the shower.

Staff was decent but it was obvious they were under staffed and had no support from the management team. It seemed like the management did not even care.

Asked for a refund for 2 nights and didnt get it. Upon reading the reviews, it seems like some others got their refund. Should have tried harder.... staff were not surprised by our experience (surprise surprise).

Not worth the money. Dont bother staying here unless its dirt cheap. They dont care about you, so you shouldn’t either.

This was one of the worst and most unsettling accommodation experiences I’ve ever had.

During my stay here, I discovered that cash had gone missing from my bag after spending the night in one of their rooms. I moved to another room the next morning, and the moment I entered the new room and checked my bag, the money was already gone. It had definitely been there the night before.

When I asked about the security cameras, I was first told that there were no cameras at all. After I pointed out a very visible camera, I was then told that it doesn’t work. Hearing two contradictory answers about something as basic as security only increased my concern.

When I spoke with the manager, he tried to convince me that I must have lost the money the night before, even though I clearly remember having it. I don’t drink, I wasn’t around other people, and I was by myself on my bike the night before. His responses felt dismissive and manipulative instead of helpful.

After this happened, I searched online and found six other public reviews describing similar incidents of missing money at this same property. Seeing a pattern of guests reporting the same problem made the situation feel even more serious.

When I showed the manager other public reviews describing similar incidents, he told me it was “Thai punishable law,” which felt like an attempt to intimidate me rather than address the situation.

I cannot say who was responsible, but based on my experience and the pattern of similar reports, I no longer felt that my belongings—or my safety—were secure here.

I did not feel comfortable using the room safe because the accommodation only provides a physical key instead of a personal code. This means staff still have access to the safe at all times.

After my experience, I checked other reviews and noticed several guests had also reported items going missing after using the safes. This confirmed that the security setup here is not reliable.

I strongly advise future guests to take this very seriously and consider choosing a different property. Even basic security expectations were not met, and there was no reliable way to communicate with management afterward.

This stay left me feeling unsafe, unsupported, and completely disappointed.

The views from this resort were spectacular. The lady at the pool bar was incredibly sweet and we loved her. The pool was clean. Things I wish I had known prior to booking this hotel: It is not within walking distance where restaurants/shopping etc are. You will have to take a Grab or taxi. There is no place to eat at this resort except for the poolside bar which is not opened all of the time and never for breakfast. We were able to go down to the sister resort which is beachfront (Bhundari Resort is not) and pay 600THB for breakfast. We ended up taking Grabs/Taxis everywhere in order to eat. The resort is also built on an extremely steep hill. There are golf carts there that employees can take you up to your villa but they only operate during certain hours. The villas themselves are really cute, but outdated. Ours had a strong smell of mothballs but our travel partners' villa did not. The resort itself is quite run down and there are lots of broken and rotting wood in the paths and around the pool. A large portion of the wooden deck/walk around the pool area is taped off due to wood rot. One of us tripped on a rotted plank and cut their leg on the way back to our villa. We reported it to the reception right away and asked for a bandage and new towel as it had bled and that was all we had to hold it. They could not give us a bandage and from what I was able to understand, they could not access the linens to give a new towel (one was later provided to our room however). Blood also got onto the sheets of the bed which we also reported. When we went to check out we were advised that we would need to pay 1200 THB for the towel and sheet as they were 'unable' to clean it. We were unpleasantly surprised by this as the injury was due to the poor upkeep of the property, leading to unsafe conditions. We were concerned with infection at this point and the desk clerk instructed us to go through our insurance with any issues. This would be fine if the injury had of required medical treatment beyond a bandage, which thankfully it did not, but nonetheless we were very surprised that the resort was demanding payment for a towel and sheet that had blood on it due to the neglect of the property. We were refusing to pay but ultimately had a ferry to catch. The clerk called his manager who advised him that we could pay half (600THB) and not say anything negative about the resort. I agreed that we would pay half but that I would absolutely be leaving an honest review about our experience at the resort so that others are aware going in. At the end of the day 600THB is not a lot of money and that is not what we were upset about, it was just the principal of the situation. There was no apology or concern for the injury and it just seemed insane to me. The photos of this property do not reflect the condition of the resort. If this resort invested in some paint and fixed the safety issues and just put in some upkeep, it would be a lovely place to stay (they would also need to offer food options for all meals as it is so far from the downtown). The villas are unique and have outdoor showers and this resort has great potential. I'm sure it was amazing when it first opened but now it is deteriorating. I would not stay here again due to the situation re: the injury, the location and the condition of the resort.