Amari Koh Samui

Amari Koh Samui felt more like a place to sleep than a five-star resort. Advertised activities rarely took place, and the restaurants were lively only at breakfast, leaving the evenings completely lifeless. Most guests preferred dining outside, where SALA Chaweng, just a short walk along the beach, offered a much livelier atmosphere and better service. I was particularly disappointed by the restaurant staff’s unwelcoming attitudes, facial expressions, and lack of genuine hospitality. For a hotel claiming to be five-star, this level of service is simply unacceptable. No wonder guests choose to dine elsewhere.

We have just returned after spending three weeks at this amazing hotel, it was our 5th visit, the reason we return is firstly the location just a ten minute walk into Chaweng town itself, which has a great variety of bars restaurants and shops, but mainly because of the amazing staff that do everything they can to make your holiday the best it could possibly be. Thanks to the manager Alexander Willmann who does a great job of running this beautiful hotel and always makes an effort to speak with the guests to make sure all is OK The hotel is split into 3 sections each with its own pool, Beachside ,Thai village and garden rooms. all kept in immaculate condition by an excellent team of gardener's. Breakfast is served beachside and has an amazing choice of items thanks to Maysa who looked after us there, We always started our day at the beachside pool thanks to Zeed and Noung for taking such good care of us there. Afternoon's we're spent at either of the other two pools which had a happy hour between 2 and 3 special thanks to Sue,Aof, Air and Tanwa such friendly people who did an amazing job in making sure we did not go thirsty excellent mango and strawberry frozen Daiquiris by the way. This time we stayed in the garden rooms which we enjoyed room 5329 special thanks to Hon the house keeper who was fantastic. In the evening the hotel offers a happy hour between 4 and 6 pm and has a great choice of menu also themed nights and beach BBQ which was very popular. Shout out to Jimmy,Dear and Arm great job The hotel has a money exchange and seven eleven just outside which was very convenient also Prego the hotels Italian restaurant which we visited a few times amazing food and service. Big thank you to the front end team who are so friendly, efficient and take care of all your needs during the stay Last but not least the biggest thank you goes to Penn who has worked at the hotel since we have been visiting what an amazing asset to the hotel nothing is to much trouble for her she goes out of her way to make sure everything is the best it could possibly be she has become a great friend to us We have already booked to return next September and look forward to meeting you all again

I was very disappointed with the breakfast service on our first day. We had to wait more than 20 minutes for our coffee. When I went to ask about the coffee we had ordered, a woman wearing glasses who appeared to be a supervisor shouted back at me, “You have to wait,” while giving me an unfriendly, frowning expression. I felt extremely embarrassed and uncomfortable being spoken to in that way simply because I was waiting for a service I had already ordered. Her voice was loud enough that other guests around us turned and looked at me. I found the situation very embarrassing and humiliating. In my opinion, this was very unprofessional and not the level of service I would expect from a five-star hotel. We also noticed that some breakfast items were only replenished after they had completely run out. This interrupted the flow of the breakfast service and resulted in other guests having to stand and wait for food to be refilled. For a hotel presenting itself as a five-star property, I believe the buffet should be monitored continuously and replenished proactively before items run out. I also noticed that the problem with birds disturbing guests during breakfast was not being properly addressed. There seemed to be no staff member taking responsibility for the issue or making any serious effort to find a solution. Instead, the problem was simply allowed to continue. For me, this hotel feels more like a three-star hotel trying to present itself as a five-star property. After returning home, I kept thinking about the experience and felt that I should share this review because these issues significantly affected my overall impression of the hotel.

If you are considering staying here, I strongly recommend reading the previous reviews carefully before making your decision!!!