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  • Bali Holidays
  • Sanur
  • Maya Sanur Resort and Spa

Maya Sanur Resort and Spa

TripAdvisor Review
Indonesia, South East Asia
Sanur

This wonderful property brings contemporary style to Bali's favourite beachside village with a collection of rooms, suites and supporting facilities. The hotel is attuned to the surrounding environment through an innovative design concept featuring a green rooftop that has a natural cooling effect. Perfectly placed by the beach with uplifting ocean views, the complex is a smart retreat with a distinct focus on wellness. With the wonderful outdoor swimming pool area and a white sand beach just footsteps away, this hotel is the ultimate leisure destination. The beautifully decorated rooms welcome visitors with a sophisticate atmosphere and all the essential amenities for a comfortable and memorable stay.

Hotel Information

Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness centre and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and a banquet hall.

Facilities

  • Other Protocol
  • Fitness
  • Spa treatments
  • Kids’ club
  • Sun loungers
  • Children’s swimming area
  • Outdoor freshwater pool
  • Air conditioning in Restaurant
  • Poolside snack bar
  • Non-smoking area
  • Please note some facilities may incur an additional fee

The Local Area

Tripadvisor Reviews

4.5 Excellent1,854 reviews
Trip Advisor
Excellent
81%
Very Good
13%
Average
3%
Poor
1%
Terrible
2%
Location
Cleanliness
Service
Value
TripAdvisor Review
Choose your room option carefully. Nest suites are not worth it

The Maya Sanur is supposed to be one of the best hotels in Sanur - at least that’s what we kept being told. And to be fair to the place it has a fabulous location, right on the beach, but also in the centre of town. It is about a 15 minute walk to the Icon shopping centre, but there are loads of shops and restaurants right on its doorstep. However, and this is possibly just a personal thing, it offers absolutely no flavour of the real Bali at all. The building is a concrete monstrosity, which has been cleverly hidden by greenery, and it is essentially an international hotel which could be anywhere. It seems to suit the crowds of Australians for whom Bali is like the Balearics is for Europeans - they pop over for a few days of sunshine and relaxation. But it wasn’t really our ideal. There appeared to be so many more authentic- looking hotels in the area. We could have chosen better. We had booked an ‘impressive nest suite’ which was pleasant enough, but not really impressive. The ‘nest’ was supposed to be the balcony, but frankly we had no view at all from ours, apart from the back of the next door nest and because we were up in the tree tops on the 4 th floor, there were a lot of mosquitoes inhabiting our nest with us. Given a choice again I would have booked a lagoon room, where you at least get to use the pool right outside your door. The room facilities were what you would expect from a good hotel, but a minor niggle was the fact that the loo door was far too close to the loo itself. You were in danger of head butting the door every time you stood up from a seated position. The room was clean and well maintained. At one point our key card stopped working, which turned out to be a battery problem in the door. The staff came to fix it immediately, which was impressive. Breakfast was a large buffet, mixing local foods with international options. We have seen better, but we have also seen worse. And the service from the staff was excellent. The Tree Bar is the main daytime catering option near the beach and the pool, and it offered a good range of food and drink options. Slightly weirdly, one of the published pool rules declared that no food was allowed by the pool, and yet food and drinks were delivered to sun beds on a regular basis. The pool area was nice enough, although it was sometimes a struggle to find a sunbed in the shade. The downside to the pool being surrounded by trees and foliage was that it was hard to keep clean. The pool attendant was constantly having to sweep up leaves and fish them out of the pool. The hotel had two restaurants which we didn’t try, but at least the Italian restaurant looked busy every night, the Japanese one less so. However, there are so many other restaurants to try in the area, we were spoiled for choice. The spa looked lovely, but we did not use its facilities. We didn’t have a bad holiday at this hotel, but I’m not sure I would describe it as one of the best in Sanur. It just lacked some of the real Balinese flavour that we were hoping for.

Review by otl Welwyn, United Kingdom
TripAdvisor Review
Perfect Bali Holiday

We had a wonderful stay with Maya Sanur resort , beautiful resort and grounds ! beautiful friendly staff who cannot do enough to make your stay perfect . would recommend this beautiful resort for a peaceful Bali holiday . Thankyou Maya Sanur we will be back . 🥰

TripAdvisor Review
Maya Sanur Resort & Spa was fantastic once again.

We were so excited to go back to Maya again this year and from day one, all the staff were amazing. Very welcoming, respectful, friendly staff and goes above and beyond to make our stay comfortable and wonderful. Beautiful hotel, great location,great food and drink from the three different restaurants, beautiful rooms and very clean. Big thank you to our Butler Natalia who done a great job,makes sure we feel like home, comfortable, remind us of all of our activities on a daily basis. Thank you the Spa's team and everyone at Maya Sanur Resort & Spa for this wonderful holiday.

Review by Jean A Cairns, Australia
TripAdvisor Review
Happy hour Tree bar

Returning again to the Maya Sanur, our 3rd time in the Heavenly Ocean view suite with private pool. A great room, so comfortable coming from a long flight from the UK it is perfect. W3 always book hotel transport from the airport, directly to the Maya a quick check in then straight to the tree bar to enjoy happy hour. So nice great service and the butlers always look after you . In two weeks we will be there👏

Review by Alan S Funchal, Portugal
TripAdvisor Review
Unacceptable for a Luxury Resort – Broken Rooms, Damaged Belongings

Do not waste your money on this resort!! You pay an absolute fortune to stay at Maya Sanur, but you get terrible customer service and a very poorly managed hotel in return. Our stay was a complete disaster from start to finish: • Disgusting Hygiene: I ordered a goose-down pillow from their pillow menu, and when it arrived, it was visibly dirty with black stains all over it. Dilapidated Rooms: The bed sheets provided were literally torn, and the seating/luggage storage space in the room was completely broken. Ruined Personal Belongings: I trusted their laundry service to wash my shoes. They completely damaged them—the crisp white colour on one shoe turned completely grey! 7Avoid this place at all costs!

Review by 4shabnamy Sydney, Australia
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