- Bali Holidays
- Sanur
- Maya Sanur Resort and Spa
1/62
View 62 Photos
Maya Sanur Resort and Spa
Indonesia, South East Asia
Sanur
This wonderful property brings contemporary style to Bali's favourite beachside village with a collection of rooms, suites and supporting facilities. The hotel is attuned to the surrounding environment through an innovative design concept featuring a green rooftop that has a natural cooling effect. Perfectly placed by the beach with uplifting ocean views, the complex is a smart retreat with a distinct focus on wellness. With the wonderful outdoor swimming pool area and a white sand beach just footsteps away, this hotel is the ultimate leisure destination. The beautifully decorated rooms welcome visitors with a sophisticate atmosphere and all the essential amenities for a comfortable and memorable stay.
Facilities
- Other Protocol
- Fitness
- Spa treatments
- Kids’ club
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Air conditioning in Restaurant
- Poolside snack bar
- Non-smoking area
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent1,822 reviews
Excellent
81%
Very Good
13%
Average
3%
Poor
1%
Terrible
2%
Location
Cleanliness
Service
Value
Not a 5 star
Location was great, right on beach with a strip of shops. That's the only positive about Maya Sanur, it is in no way a 5 star resort. Towels threadbare, mould on the sealed " sanitised" bath non-slip mat, rooms not sound proof (door to pool doesn't shut completely). Had a wedding keep us awake until midnight, noise only stopped when we asked staff to stop packing up (wedding itself stopped at 10 which is fine). Strong smell of urine in bathroom on arrival, turned out toilet was leaking, after it was fixed we had to request a clean (& another after a poor first "clean"). Multiple requests to get the tv fixed, bathroom wasn't clean on arrival, short curly hairs in bath, hair in shower and around toilet. Broken tiles in the main swimming pool (also small for size of resort, quite crowded bulk of the day), watered down soap in pool toilets. Service not 5 star. Many staff stand uncomfortably close to dining guests, are unable to read body language so get multiple pointless interruptions.
Okay but nothing special
It is hard to be critical of a place when the staff are so kind, friendly and go out of their way to assist. There were however a few issues that we fed back privately to the management. I wouldn’t class this as a 5 star resort. The building is like a big concrete apartment complex and the whole place lacks that special Balinese atmosphere that we love. The whole place felt a bit cramped and closed in. It seemed very busy around the dining and pool area. I did find it odd that in a place where it is daylight at 6am and 25-26 degrees, you were not allowed to use to the pool until 0800(some people choose to disobey this though). Food was okay but nothing to write home about. We had a room on the 4th floor with a nice garden view. The room wasn’t as private as described on the website and people would be able to see into your room from other balconies if they tried. It was however, very spacious, clean and comfortable. There is a ‘smoking area’ behind the front bar and between the pool and main restaurant(I accept this is Bali & I wont begin to tell you how much I detest breathing in other peoples smoke!). But, if all of the above doesn’t bother you then go for it.
Review by 806claytonb Melbourne, Australia
No value for money
Small room not for family's with 2 adults chilfern
Disappointing
Pretty hotel, good location & decent breakfast but not the customer service we have become accustomed to with hotels in the Middle East. Not willing to go the extra mile for guests. We arrived a few hours early and had notified the hotel that we’d need an early check in. But this was not accommodated. Our flight home wasn’t until 7.30pm so we asked for a slightly later check out but they wanted to charge us in excess of £230 for 3 hours and unwilling to give us even one hour extra to check out. We were also notified about a complimentary afternoon tea but this was a very basic offering of tea, fried cassava and a traditional sweet. Hardly worth making the effort to go down for. Labels were up for other items but none were actually available. Found a large spider and several mosquitoes in the room. It was my daughter‘s birthday so had prior to arrival requested for them to make this special for her, all we got was a small slice of cheesecake left in our room with no birthday message or anything. Highly regret not booking the Intercontinental which was a similar price point.
Review by MissyZara London
Disappointed
Not sure how this hotel gets 4.5 stars. We only just returned from our stay there. We had a heavenly pool suite. The room was dark and the pool cold. A waste of our money really. No sunshine. All communication goes through what's app.... really. Breakfast ordinary. Staff pleasant and helpful. All outdoor upholstery grubby. Not enough pool chairs in the sun. Whole hotel a bit of a wind tunnel. Would not go back. Room clean and tidy
Review by 402virginiae Jimboomba, Australia
