Ulu Segara Luxury Suites and Villas

We stayed at Ulu Segara for 5D4N during our visit to Bali in Mar-Apr,2025. It's huge property and beautifully located by the ocean. However, the management doesn't seem very good or at least "Bali standard." Huge rooms and bathrooms but barely any decoration or rather average interiors. Most places within the hotel have blank, bare kinds of spots, which look kind of awkward. When we checked in, there's no "welcome" feeling and it seemed the front desk person was more interested in wrapping up her day than the check in or answer a few questions we had regarding the resort & services. The resort description is also misleading as it doesn't exactly have direct beach access. The path to the beach is via their bar in the backyard, and it's super steep steps down the beach, which is very dangerous. We somehow managed to go down the steps. However, the beach down there is not at all worth the effort! It was dirty and mostly occupied by resort staff or nearby locals as their smoking/drinking spot. It felt very unsafe, so we came back without going further down to the beach.

The staff is good and dutiful, however, they seem to lack good training. A lot of times, they're busy talking/chatting among themselves while the guests were waiting to be attended either at the restaurant or in common areas. The restaurant has very limited choices for vegetarians. The breakfast menu also had limited options for vegetarians. During our stay, I had breakfast only 1 day as there were no options for me being vegetarian, so I chose to stay back in the room and have an early lunch instead.

It's not recommended unless you're really out of options in this price range.

Ulu Segara is very close to some of the best resorts in Bali, and it's disappointing to see they're not even close to their neighbours when it comes to hospitality, guest services, and maintaining the beauty of the property.

Our stay at Ulu Segara was satisfactory, but considering the hotel is rated as 5-stars we were quite disappointed in our stay. We are regular visitors in Bali (We normally come 1-2x each year) and this was our first time staying at Ulu Segara.

Firstly, there is no service within the hotel rooms which is not disclosed on their website or advised upon checking in. The hotel does supply wifi, which works at an extremely slow speed. My partner and I needed to be reachable whilst away for our jobs, and the lack of service/slow wifi speed was extremely inconvenient. The service/wifi is best in the Lobby as it is high up on the cliff, however at the time of our stay a new villa/hotel was being built next door which had excavators and other large machinery causing a high noise level. This caused further issues with us communicating with our colleagues/work.

Secondly, the rooms are quite poorly maintained and outdated. The rooms are very superficially cleaned. On our last night our aircon system also failed, which caused our room to become humid, and then cause the tiles floor (the entire room) to become extremely slippery.

Thirdly, given the hotel location being on a cliff the pool does not get much sun. By 1pm the sun would be behind the hotel and there is no sun on the pool. This prompted us to use the beach via the hotel, which was quite dangerous to get down too and had locals fishing and hanging out. Given we didn’t feel comfortable at the beach, we ended up attending other local resorts which had a better layout.

Staff are friendly, some more than others. The food was also decent; nothing spectacular.

We likely will not return to Ulu Segara due to the above.