The Westin Resort Nusa Dua

A Disappointing Start in Bali, Turned Around by Exceptional Hospitality at The Westin Nusa Dua

Our Bali holiday was off to a terrible start.

We had originally booked a stay at Conrad Bali, with our room prepaid and confirmed months in advance. Despite informing the hotel several days before our arrival that we would be arriving late, our reservation was cancelled on the grounds of a “no-show.”

Imagine arriving in a foreign country with your wife and child, only to discover that your prepaid, confirmed accommodation is no longer available. It was an incredibly stressful and disappointing experience, especially after we had communicated our late arrival in advance.

Thankfully, we decided to book a three-night stay at The Westin Resort Nusa Dua, Bali—and what a fantastic decision that turned out to be!

From the moment we arrived, the difference was remarkable. The staff welcomed us warmly and kindly accommodated our request for early check-in. Our check-in date was 13 October 2026, and we were assigned Room 3018. The room was excellent, but what truly made our stay memorable was the genuine hospitality and outstanding service we received throughout our visit.

Unfortunately, I cannot recall the name of the lady who checked us in, but I would like to express my sincere appreciation for her warmth, professionalism, and helpfulness. She set the tone for what became a wonderful stay.

Every member of the team we encountered was friendly, attentive, and welcoming. More importantly, their hospitality felt genuine. You could see that they took pride in their work and genuinely enjoyed making guests feel comfortable. That kind of service cannot simply be taught through procedures; it comes from people who truly care.

A special thank you to Miss Shelly from the Front Office, Miss Frida, and Mr Juliadi from Food & Beverage. Your kindness and dedication did not go unnoticed, and you helped turn what began as a stressful travel experience into a genuinely enjoyable one for my family.

The Westin did more than provide us with a room. Your team gave us peace of mind when we needed it most. Travelling with a child after a difficult arrival can be challenging, but your warmth and professionalism made all the difference.

Our experience was a powerful reminder that a hotel’s true value is not measured by its facilities alone, but by how its people treat guests—especially when those guests need help the most.

Thank you, Westin team, for restoring our faith in hospitality and making our time in Bali special. You have earned our appreciation, and we would gladly consider staying with you again.

I had an absolutely wonderful breakfast experience at the Prego restaurant in The Westin Resort Nusa Dua. The interior boasts a bright, vibrant atmosphere with thoughtfully arranged seating that makes dining comfortable and relaxing.

The food selection is truly impressive. The expansive buffet features everything from authentic Indonesian and Balinese dishes to fantastic Indian and Middle Eastern options, along with a beautifully maintained and diverse salad bar. I was also thrilled to see such a great variety of delicious, kid-friendly food—making it a perfect and stress-free spot for families.

What truly sets this place apart, however, is the outstanding service. Despite the restaurant being constantly busy with many guests, the staff never lose their warm smiles. Their kindness, attentiveness, and genuine consideration made our mornings incredibly special.

A special thank you goes out to the Restaurant General Manager, Mr. Made. Your dedication to providing excellent hospitality and overseeing such a well-run establishment is highly appreciated. Thank you to Mr. Made and the entire team for starting our days perfectly!