- Bali Holidays
- Nusa Dua
- The Laguna Resort and Spa
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The Laguna Resort and Spa
Indonesia, South East Asia
Nusa Dua
Nestled in exclusive Nusa Dua on Bali's most pristine beach, this wonderful hotel boasts panoramic views of the Indian Ocean. Stretching over 5000sqm through the resort and surrounded by radiant gardens is the world's first and largest swimmable sparkling lagoon. The airport is about 25-minute drive away. The property offers a wide range of dining options featuring cuisines from around the world with a focus on indigenous fare. The outdoor pool area is the best place where to spend a sunny and warm day relaxing sunbathing or having a refreshing swim. The rooms combine modern Balinese style with the comfort of all the essential amenities needed for a memorable stay.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-Fi*
- Local and international calls
- Car hire*
- Transfer service
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent5,077 reviews
Excellent
74%
Very Good
17%
Average
6%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Fantastic experience. Would recommend.
The staff at the Laguna were 5-star. So warm, friendly and helpful, especially Subrata at the Sapphire Bar, whose English was excellent. Also our room attendant Yoga - so sweet. The “man” Purna, Head Concierge looked after all our travel requirements. Overall a fantastic experience. Would recommend.
Review by DougnSheryl Brisbane, Australia
More than a luxury resort – The Laguna feels like coming home
⭐⭐⭐⭐⭐
This was not our first stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, and yet once again this extraordinary resort managed to exceed our expectations.
The Laguna is undoubtedly a beautiful luxury resort. Its tropical gardens, seven lagoon pools, wonderful beachfront setting, restaurants, bars and spa create a very special environment. But after returning several times, we know that the real reason we love The Laguna so much is something that cannot simply be designed or built:
It is the people.
From the moment we arrived, we felt genuinely welcomed back. Throughout the resort, team members remembered us, greeted us personally and made us feel not simply like hotel guests, but like returning friends. What impressed us most was that this warmth never felt rehearsed or artificial. It was sincere, natural and came from the heart.
Exceptional personal care
Our most heartfelt thanks must go to Yosua Kurniawan.
His extraordinary personal attention started long before we arrived and continued throughout our entire stay. He remembered our preferences from previous visits, helped us with countless arrangements and anticipated so many things before we even had to ask. Nothing ever seemed too much trouble.
Sometimes it is the smallest gesture that best demonstrates genuine hospitality.
We had discovered the traditional Balinese Tridatu bracelets and thought they would be a lovely little gift to take home for the employees of my ophthalmology practice – a small piece of Bali and its wonderful spirit and joy of life to share with our own team. Yosua personally took care of this for us and made it possible.
It was an incredibly thoughtful and unexpected gesture and perfectly illustrates the level of personal attention we experienced throughout our stay. We travel extensively and have stayed in many excellent hotels around the world, but this degree of genuine, individualized care is something we have rarely, if ever, experienced anywhere else.
An unforgettable 25th anniversary
Yosua and the team also made the celebration of our 25th anniversary an evening we will remember for the rest of our lives.
From our aperitif at de Balé, to the beautiful Balinese blessing ceremony and finally our private romantic dinner on the beach, everything had been arranged with incredible attention to detail.
Our heartfelt thanks go especially to Bella, Dewi and Putri from Kul Kul and the Romantic Dinner team, who made this very personal evening so beautiful and unforgettable.
Another very special thank you goes to Awi, whom we already knew from our previous stay. She once again welcomed and accompanied us with such genuine warmth and kindness and contributed to some of the most memorable moments of our holiday.
A hospitality culture that starts at the top
We were also extremely touched that Lucia Liu, General Manager, personally took the time to meet us and even came to say goodbye before our departure.
That personal gesture meant a great deal to us and says so much about the culture of this resort.
Having experienced her team first-hand, it came as absolutely no surprise to us to learn that Lucia Liu was named #1 Best Hotel General Manager in Indonesia at the Travel + Leisure Luxury Awards Asia Pacific 2026.
At the same awards, The Laguna was also recognized as #5 Best Hotel Pools in Indonesia and #6 Best Beach Resort in Indonesia.
From our own experience, these accolades are thoroughly deserved. But perhaps the greatest testament to Lucia's leadership is not an award at all – it is the extraordinary warmth, pride and dedication we experienced from her team throughout the entire resort.
Outstanding food – made personal
The culinary experience was another highlight of our stay.
At Arwana, we enjoyed exceptional evenings with Ayu Eka, Sukadana, Rahadi, Sukarja, Dina, Vina and Wira. Excellent food and wine were combined with genuinely warm and personal Balinese hospitality.
A very special recognition must also go to the Chef and the entire culinary team.
They went far beyond simply serving excellent food. Individualized menus were created especially for us, taking our personal preferences into account. Even towards the end of our stay, the Chef surprised us once again with an extraordinary and highly personalized farewell culinary experience.
It was not simply excellent food. It was thoughtful, creative and deeply personal.
This attention to detail perfectly illustrates what makes The Laguna different: the team does not simply provide luxury service – they create experiences around the individual guest.
At Banyubiru, breakfast and dinner became another daily pleasure thanks to Komang TD, Ryandika, Khrisna and Anggraeni, together with managers Willia and Heri. Some of these wonderful people we have known from previous stays, and seeing familiar faces again is part of what makes returning to The Laguna feel so special.
Some of the best bar service we have experienced anywhere
Our evenings at de Balé Bar & Lounge became another very special part of our holiday.
Sari and Lilik, together with Aprin S. Sukarna, their manager, and the entire team provided some of the best and most personal bar service we have experienced anywhere in the world.
After only a short time, sitting there in the evening no longer felt like visiting a hotel bar. It felt like returning to our favourite place among friends.
Their warmth, personal attention and genuine interest in making every evening special were extraordinary. de Balé became much more than our hotel bar – it became one of those places we looked forward to returning to every evening.
That feeling is priceless.
Spa, Recreation and Beach – wonderful people everywhere
The Lagoon Spa also deserves special recognition. Made, Muliani, Erma and Nonik looked after us wonderfully during our treatments and contributed enormously to the relaxation of our holiday.
A huge thank you also goes to Suandi and Agus, together with Suka, the Recreation Manager, and the entire Recreation and Beach team.
Every day our gazebo was prepared and looked after with incredible care. In particular, Suandi, who, as we understand it, has been part of The Laguna family for around 35 years, took such wonderful care of us. His warmth, attentiveness and genuine friendliness became part of our daily Laguna experience and meant a great deal to us.
These may sound like small details, but ultimately they are exactly what makes the difference between a very good hotel and an unforgettable one.
The true luxury of The Laguna
There are undoubtedly many more people whose names we have unfortunately forgotten. To every single one of them: thank you.
What is so remarkable about The Laguna is that we experienced the same warmth everywhere – from the General Manager to our personal contact, from the restaurants and bars to the spa, pool, recreation and beach teams.
There seems to be a very special Balinese joy of life, warmth and hospitality running through the entire resort. We felt it every single day and, thanks to Yosua and the Tridatu bracelets, were even able to take a little symbol of that spirit home to our own team in Germany.
We travel extensively and have been fortunate to experience many excellent luxury hotels around the world.
Beautiful resorts can be built. Luxury can be designed. Service standards can be taught.
But genuine warmth cannot be manufactured.
And perhaps that is the greatest luxury of all.
We returned home to Germany with wonderful memories not only of Bali, but especially of the people who made our holiday so extraordinary.
Our heartfelt thanks to Lucia Liu, Yosua, Awi, Suka, Suandi, and especially also to Lilik, Sari and Aprin from our beloved de Balé Bar, as well as to every single member of the Laguna family. You did not simply make us feel like valued guests – you made us feel like friends returning home.
We will certainly return to Bali, and we are already looking forward to seeing you all again.
5 out of 5 – without hesitation. An unforgettable resort with an unforgettable team.
Great time at the Laguna
We had a great time at The Laguna! The hotel itself, the restaurants, the various pools and of course the beach where fantastic. The service from all the staff was outstanding! We‘ll come back for sure…
Review by Tom H Munich, Germany
An Exceptional Luxury Experience with Outstanding Service ⭐️⭐️⭐️⭐️⭐️
This hotel exceeded all my expectations. From the luxury and elegance to the exceptional attention to detail, everything was absolutely perfect. The facilities, cleanliness, service, and overall atmosphere were truly outstanding.
I would especially like to thank Mr. Maha for his exceptional service and professionalism. He was incredibly helpful, kind, attentive, and always went above and beyond to make sure everything was perfect. His attention to even the smallest details made our stay even more special and memorable.
Employees like him are a true asset to the hotel and represent the highest level of hospitality.
Thank you for an unforgettable experience. I highly recommend this hotel and look forward to coming back again! ⭐️⭐️⭐️⭐️⭐️
A mixed stay - good location and dining, but few service consistency issues
We stayed at The Laguna for 2 weeks this August with my boyfriend, and honestly, it ended up being a real mixed experience. As a Marriott Bonvoy Gold member he usually sticks to these properties as we expect a certain level of consistent quality, but this stay had some major highs and quite a few lows.
First off, the resort itself is gorgeous the grounds are beautifully kept, and feel like a true oasis. The food quality was genuinely good across the board, and the overall vibe is relaxing. The staff are mostly warm, and very polite. A special shout-out has to go to Komang :) Where things fell short: unfortunately , the property really struggles with managing crowds and basic operational consistency, which felt way below what you'd expect from a luxury resort.
The Gym: The fitness center was a big letdown. We kept finding the equipment dirty (I've included photos), and there were never any clean water glasses available (we had to keep hunting down or asking the spa staff to get new ones). Even worse, there's zero supervision. Kids were running in and treating the heavy gym equipment like a playground, which is a safety hazard.
Housekeeping: The attention to detail in the rooms just wasn't consistent. Two nights in a row, we had to call housekeeping to actually get turndown service. One day, we left our room at 10:00 AM, came back at 3:00 PM, and it hadn't even been touched yet. To top it all off, we walked in one evening to find dirty cleaning rags left right on top of our personal luggage.
Crowd management: During busier times, the resort just felt overwhelmed and poorly equipped to handle the flow of guests smoothly.
Please note this feedback is purely to be constructive. When you travel often and rely on the Marriott Bonvoy standards, consistency in cleanliness, service, and safety is everything. We hope management takes a closer look at these operational gaps so the hotel can truly live up to its potential.
Review by 10elenia Milan, Italy
