- Mexico Holidays
- Tulum
- Tago Tulum by G Hotels
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Tago Tulum by G Hotels
Mexico, North America
Tulum
Hotel charges a Resort Fee per room per night. It is payable upon arrival.
TAGO Location Located beachfront in the heart of Tulum, one of the centers of the Mayan heritage, this waterfront paradise has been designed by G Group Design and Construction with the collaboration of the landscape architect Pedro Sánchez. Sanchez designed the 1.2 acre property with a modern Mayan aesthetic that celebrates the regions Mayan heritage. At TAGO, guests will immerse themselves in nature and relaxation, with the opportunity to reconnect with themselves and their family.
TAGO Suites TAGO Hotel® Tulum features 20 luxurious next-generation suites: four oceanfront with balconies, four with sea views - two with jungle patios and two overlooking the sea, 12 garden views - six jungle-side with private access to the beach and six overlooking the garden. All suites have private plunge pools, and patio suites have private access to the beach and butler service. The suites feature a subdued palate, architectural and interior design by Rennata Chain, lightening and illumination by Juan Carlos Martinez .
TAGO Amenities Special suite amenities for all guests include butler service, an aromatherapy menu, pillow menu, 24-hour in-room dining, and in-room massage.
TAGO hotel guests have the following on-site amenities included: breakfast, complete gym and wellness center with sauna and hot tub, a holistic center for yoga and meditation. TAGO will feature a unique beach club for use by guests that includes beach cabanas, beach butler, complimentary beach toys, and casual all-day dining.
Facilities
- Sauna
- Massage*
- Steam bath
- Sun loungers*
- Wi-fi*
- Concierge
- Garden
- Multilingual staff
- Transfer service*
- Private beach area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent207 reviews
Excellent
77%
Very Good
8%
Average
5%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Incredible!!
I don’t even know where to begin—this hotel in Tulum called Tago is absolutely incredible. We actually stayed here last year, and we loved it so much that we came back again this year and chose the exact same place. That alone says everything.
It has such a cute, chill boutique hotel vibe that makes it feel special and personal from the moment you arrive. The staff makes you feel so welcome and taken care of—everyone is genuinely kind, attentive, and goes above and beyond to make your stay unforgettable.
A special thank you to Angel, who truly went above and beyond to make our stay incredible. On my last day, when I wasn’t feeling well, he was so helpful and thoughtful—he even recommended what to get at the pharmacy, which made a huge difference. That level of care really stood out.
The restaurants are fantastic, with amazing food and a great atmosphere that makes every meal feel like a treat. Everything about this hotel is just over the top in the best way possible—the service, the experience, and the attention to detail. It truly feels like a place you never want to leave.
We already can’t wait to go back again. I would highly, highly recommend it to anyone considering staying in Tago.
Don’t go!
We have been to Tulum many times and we are familiar with Saragossa seaweed but for a small luxury hotel I expect the hotel to make either an effort to remove some seaweed or to inform the guests ahead of time of the Severity of the issue. We understand that Mother Nature cannot be stopped but man has always found a way to improve things that are messy. The manager Angel Tedeo was rude and not helpful. The staff was kind and understanding
Appalling
Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!
Review by Tania G London, United Kingdom
A Hotel to keep on your Tulum List
Great room, beautifully designed with Plunge Pool that saved my he day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.
Review by 632jennt Houston, Texas
Horrible experience, Bad Customer Service -> no recommandation!
This was one of the most disappointing hotel experiences we have ever had.
We chose this hotel specifically because of its beachfront location, the beautiful beach advertised by the property, and the premium room features. Unfortunately, none of these could be enjoyed during our stay.
The beach was completely covered with massive amounts of seaweed and appeared not to have been cleared for days. It was impossible to walk along the beach, relax by the water, swim, or even enter the ocean. The beach and sea are clearly among the main selling points of this hotel, yet they were entirely unusable.
The situation was made even worse by the overwhelming stench from the decomposing seaweed. The smell was so strong that it caused nausea. We had booked a room with a private plunge pool on the balcony, but we could not use it because sitting outside for more than a few minutes was unbearable. A key feature of the room we paid for was effectively unusable.
As a result, we made the decision to leave Tulum immediately after arrival and book alternative accommodation at Hotel Xcaret where the seaweed was minimised through barrieres and the beach was cleaned daily. Therefore there was almost no impact and the water was cristal clear.
What truly turned this from a disappointing stay into an unacceptable experience was the hotel’s complete lack of customer service afterward. We contacted the hotel, explained the situation in detail, requested a refund, and sent follow-up messages. Despite multiple attempts to communicate, we have received absolutely no response. Not a single acknowledgment, apology, or effort to address our concerns. What we do not understand is why a hotel charging premium rates believes it is acceptable to ignore guests entirely when serious complaints are raised.
If you are booking this hotel because of the beach, the sea, or the outdoor experience, we strongly recommend checking current conditions very carefully before committing. Based on our experience, we cannot recommend this property and are deeply disappointed by both the conditions we encountered and the way our complaint has been handled.
