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- Hilton Tulum Riviera Maya
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Hilton Tulum Riviera Maya
Mexico, North America
Tulum
Nestled in a secluded bay, our all-inclusive resort in Tulum overlooks white sands and blue waters. Spend the day at our luxury spa, 9 pools, 13 restaurants and bars, private beach, or family zone. We're less than 30 minutes from underwater caves, amusement parks, and Tulum city center, and we're less than two hours from Sian Ka'an Biosphere Reserve.
Hotel Information
Relax at the full-service spa, where you can enjoy massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a water slide and a 24-hour fitness centre. Additional amenities at this property include complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Beauty salon*
- Spa treatments*
- Massage*
- Sauna*
- Entertainment programme for children
- Sun loungers
- Outdoor freshwater pool
- Private beach area
- Concierge
- Babysitting service*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,104 reviews
Excellent
68%
Very Good
12%
Average
7%
Poor
5%
Terrible
7%
Location
Cleanliness
Service
Value
Perfect Honeymoon Vacation.
Hilton, what an incredible honeymoon experience we had at the Tulum all-inclusive resort! From the endless fun to the delicious food, you didn’t miss a single mark. It was the perfect week following our perfect wedding, and we couldn’t have asked for a better way to celebrate the beginning of our marriage.
I especially want to express my gratitude for the amazing team you have. I will never forget the people who made our week so special. Your team is what truly made the resort feel like home. Everyone was patient, caring, and, above all, genuinely welcoming. They remembered our names, made a point of ensuring we felt celebrated, and went above and beyond to make our experience exceptional.
The hospitality we experienced was so special that I’ve already made it my next mission to bring my parents to the resort so they can experience the same incredible service and warmth for themselves.
I want to give special thanks to Abigail, our concierge, who welcomed us so warmly and sent a beautiful letter to our room congratulating us on our marriage. Thank you to Ariel and Elena, the funny and outgoing entertainers who kept us smiling, and to Daniel, our wonderful poolside waiter who helped make our days by the pool even better.
Finally, a heartfelt thank-you to the incredible bartending team: Ismael, Eliber, and Asuncion. They gave us a reason to return every night, stole our hearts with their personalities and hospitality, and truly made our honeymoon unforgettable.
Hilton, you have an exceptional team, and I hope you recognize how much of a difference these individuals make in your guests’ experiences. The food, amenities, and activities were all wonderful, but it was the people who made our stay truly unforgettable. Thank you for giving us such beautiful memories as we began this new chapter of our lives. We cannot wait to return!
Disappointing Experience for Families with Young Children
For a resort that promotes an entire section dedicated to families and children, Hilton Tulum really falls short when it comes to accommodating young kids.
One of our biggest frustrations has been the lack of kid-friendly food options and the inconvenient dining hours. The buffet is only available for breakfast, and the earliest dinner reservations are at 6 PM, which is quite late for families with young children. Even then, the restaurants offer very limited children’s options, sometimes only one item on the menu. It makes something as simple as feeding your kids unnecessarily difficult.
The children’s amenities have also been disappointing. The outdoor playground is closed for maintenance, and the Kids Corner only allows children ages 4 and up to participate, leaving very little for younger children to enjoy.
When a resort specifically markets itself as family-friendly, you expect more thought to be put into the needs and routines of families with young children. Earlier dining options, more variety on children’s menus, and activities accessible to younger kids would make a huge difference.
Overall, the resort has been disappointing from a family perspective. For a property that puts so much emphasis on catering to families, the actual experience doesn’t live up to what’s advertised.
Review by J6460OCjennifern Toronto, Canada
Our new favorite place!!!!
The Hilton Riviera Maya Tulum is by all means one of the best places we have stayed. My husband and I chose this resort for our honeymoon, and we were welcomed and celebrated like family everywhere we went.
The incredible service starts as soon as you pull onto the property - you are welcomed with smiling faces who take your bags to your room and hand you yummy margaritas. Our dining experience at every restaurant was no different. The food was wonderful and the service was exceptional. We even did the omakase experience which was phenomenal!
The spa is gorgeous and so are the pools - so much to do just on the property!
Overall, this was such a beautiful place to spend our honeymoon and we will absolutely be back!
Visit in September 2026
My wife and I recently had the opportunity to stay at Hilton Tulum Riviera Maya through the Fitness Vacation Exchange program, and overall, we had a wonderful experience.
One of the first things we noticed during our stay was that the resort was operating at relatively low occupancy. At times, the property felt almost empty. While that created a quieter atmosphere than we might normally expect from a large all-inclusive resort, it also resulted in an incredible level of personalized attention. The staff consistently went above and beyond, and the service became one of the biggest highlights of our entire trip.
There were several team members who stood out and deserve special recognition.
Luis and Alex at Noriku were fantastic. They were welcoming, attentive, personable, and helped make our experiences at the restaurant some of the most enjoyable meals of the trip. Their service felt personal rather than transactional, and we genuinely looked forward to seeing them.
David at La Luce was another standout. His hospitality and attention throughout our meals made a noticeable difference in our experience. He made us feel taken care of and helped create the type of service experience you hope for when staying at a Hilton resort.
We also had a great experience with Ernesto and Fernando from the photography team. They were friendly, engaging, and took some amazing photos of us all throughout the week. we left with a handful of the best.
The entertainment team — Christian, Monica, Hilario and others — deserves special recognition as well. With the resort being so quiet, creating energy and engaging guests could have been difficult, but they continued to bring great attitudes and enthusiasm. They made an effort to interact with us personally and got us prepared for fitness classes each and every day.
Our breakfast crew was consistently excellent. Breakfast became one of our favorite parts of the day because of how attentive service and the best quality, customizable food options. By the end of the stay, it felt less like simply walking into a restaurant and more like walking into our own kitchen. Lucy at the coffee shop also deserves recognition. She was wonderful throughout the week and was another example of the warm, friendly service we experienced across the property.
Across the resort, the staff demonstrated genuine hospitality. With lower occupancy, it would have been easy for the property to feel disconnected or for employees to simply go through the motions. We experienced the opposite. People took the time to talk with us, remember us, and make sure we were enjoying ourselves. The food was probably the area where our experience was more mixed. Overall, we would describe the food as average for an all-inclusive resort. There were certainly meals and individual dishes that we enjoyed, but the culinary experience itself was not the primary reason we would return. That said, after the first couple of days, we learned how to navigate the different restaurants and menus and found some great options.
Because health and fitness are such a large part of our lifestyle, we generally look for meals centered around quality protein, vegetables, fruit, and relatively simple ingredients. Once we became familiar with the restaurants, we were able to put together meals that worked very well for us. Breakfast in particular made it easy to start the day with eggs, protein, fruit, and other healthier options. The food may not have been the strongest component of the resort, but the service surrounding the dining experiences often elevated the meals themselves.
The Hilton Tulum Riviera Maya is a beautiful property. The grounds are expansive, the pools and common areas are well maintained, and there are plenty of areas where guests can relax. The rooms are average and the beds are moderately comfortable.
We spent TWO full days at the Conrad spa, they were running deals on massages so we could not pass. The spa is one of the best we have experienced all around the world. Beautiful Design, great accommodations. Amazing staff, great service and high quality masseuses. Highly Recommend!!!
Long Weekend Getaway
Amazing resort. Very clean and very organized. Service is phenomenal. Our favorite restaurant was Noriku. Our waiter was Luis and he was amazing. Attentive, fast and thorough with explanations of the menu. Highly recommend this resort. We will be back!
Review by K C Philadelphia, Pennsylvania
