- Mexico Holidays
- Tulum
- Casa Malca
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Casa Malca
Mexico, North America
Tulum
Nestled on an untouched beach in Tulum, Casa Malca sits on the border of the Sian Ka’an Biosphere Reserve. It boasts a bar-restaurant, lush tropical gardens, and chic air-conditioned accommodations.
Every room and suite at Casa Malca features elegant white decor and offers views of either the gardens or the Caribbean Sea. Guests can expect private bathrooms stocked with complimentary toiletries and towels.
Facilities
- 3 restaurants
- Bar
- Beachfront
- FREE Wi-Fi
- 2 swimming pools
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good813 reviews
Excellent
69%
Very Good
10%
Average
5%
Poor
6%
Terrible
10%
Location
Cleanliness
Service
Value
Casa Malca dinner
Hello the staff were amazing there . Very good food very good atmosphere. We went to dinner late and was still able to see the famous lobby . Very beautiful
The best hotel in Tulum
This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up. The beach is deeper than any other hotel and the sun loungers are set back under palm trees keeping your space private but still directly beach front. Clemente and Fausto did everything possible to make sure we had the best time. Breakfast is fantastic quality. We will be back again soon.
Review by 915MarkA Marbella, Spain
Great view
Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendors cannot approach guests as aggressively as they do at Nomade.
The front desk and concierge work flawlessly and efficiently. In fact, I would say the gentlemen working there operate above standard and genuinely make guests feel welcome and comfortable. As an example, when I mentioned that there was no television in my room, they actually brought a TV to the room for me, which I found very thoughtful.
The main downside is the service on the beach and during breakfast, which is, unfortunately, typically weak by Mexican standards. I understand that everyone can have a better or worse day, but at Casa Malca, whenever I asked for something, it felt like a roulette: a 50% chance it would be delivered and a 50% chance it would be forgotten. Strictly speaking, this should lower my rating to 4 stars. However, doing so would unfairly reduce the hotel’s overall score on TripAdvisor, because Casa Malca is clearly a better hotel than Nomade or Be Tulum, despite having similar service issues in this area.
An additional advantage is the location: Casa Malca is very close to the parties at Nomade, only about 150 meters away, yet the loud music from those events cannot be heard inside the rooms, which is a big plus.
If someone is hesitating between Be Tulum, Nomade, or Casa Malca, Casa Malca is by far the most beautiful option. The place looks truly paradisiacal.
Not a luxury experience
Not what I expected for a high end hotel. For the price I found too many problems here although the beach is beautiful and property unique. Most hotels want repeat guests as that really illustrates how people really liked the property. If I were to stay in Tulum again I would probably look for another property. 1) the service is very inconsistent sometimes not that attentive as you have to ask several times to get something done or sometimes they outright forget 2) a big thing for us is the music…here it’s that annoying same beat bass club music. For us it wasn’t peaceful and downgraded the hotel to just another typical Tulum beach club energy…something we want to avoid…especially for the price. 3) the food we found to also be very overpriced even by nyc standards.4) rooms are dark and dimly lit but that was ok to deal with I guess. So bottom line…ok if you stay here once but doubt it will be a regular place for us which is a shame.
Review by nadiadI1778PS New York City, New York
Exceptional
We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond exceptional. Service and attention to detail was amazing. Daily check-ins with fast responses. Rooms were also large, great showers and water pressure, comfortable, etc. Casa Malca is the best in Tulum and would be our only home when we return back. Mucho Gracias to everyone. We truly appreciate your kindness and exceptional customer service.
