- Mexico Holidays
- Riviera Maya
- Xcaret Arte
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Xcaret Arte
Mexico, North America
Riviera Maya
"ALL PARKS INCLUDED / ALL FUN INCLUSIVE" Hotel Xcaret Arte is a luxury All Inclusive resort in Riviera Maya and Playa del Carmen with 900+ suites ...
The All-Fun Inclusive concept of Hotel Xcaret Arte is strengthened with 5 artistic and exclusive workshops from this hotel: dancing, pottery, weaving, painting and vegan cuisine. The adrenaline and inspiration continue with unlimited access to the most iconic and loved parks and tours (9) in Cancun and the Mayan Riviera: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and also Xenotes and Xichén. Transportation airport-hotel-airport and hotel-parks-hotel are also benefits of this unique concept in the world.
Hotel Xcaret Arte believes in creating and living the artwork, being part of a whole, generating experiences in an environment without rush. This magical trip starts where you will rest, carefully curated suites in a handmade way, where Mexican decor and different organic amenities that will pamper you in this adults-only experience (for young adults older than 16 years old) all suites inspired in artists local and national.
Important notice: at check-in, a guarantee deposit of $4,000 MXN pesos for extras is requested and will be returned at departure time. Deposit amount is at the hotels discrection and will be confirmed upon arrival.
Facilities
- Beauty salon*
- Spa treatments*
- Massage*
- Solarium
- Steam bath*
- Sauna*
- Children playground
- Show cooking
- Poolside snack bar
- Private beach area
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent6,910 reviews
Excellent
86%
Very Good
6%
Average
3%
Poor
2%
Terrible
3%
Location
Cleanliness
Service
Value
Disappointing Service Despite a Beautiful Property
Disappointing Service Despite a Beautiful Property I'm genuinely disappointed to be writing this review because I arrived with very high expectations and was looking forward to my stay. Unfortunately, the service at the Casa de la Musica front desk fell far below what I expected from a hotel of this level. My original room had two beds and a noticeable humid/musty smell. I asked if I could be moved to a king room on a higher floor. I completely understand that upgrades are never guaranteed, and I was not expecting a complimentary upgrade. However, considering that the hotel appeared to have plenty of availability, I was surprised by how unwilling the front desk staff seemed to be to accommodate such a simple request. Eventually, I was given a king room, but the entire interaction made me feel as though the staff were doing me a favor rather than assisting a paying guest. There was very little warmth, empathy, or genuine effort to find a solution. I paid a significant amount of money for this stay, and at this price point I expect more than a beautiful property. Hospitality is about how guests are treated, especially when there is an issue with their room. What makes this even more disappointing is that I had been seriously considering upgrading my membership. After this experience, I am reconsidering that decision. If this is the level of service I can expect, I don't see the value in investing more into the membership. The hotel itself has a lot to offer, but the staff experience can completely change a guest's impression of a property. I sincerely hope management takes this feedback seriously and provides additional hospitality and customer-service training to the Casa de la Musica front desk team. Guests should never be made to feel like asking for basic assistance is asking for a favor.
Hoorible way to treat guests
We were very disappointed. We were bumped from an oversold flight. We informed the hotel we would be arriving a day late. We had prepaid months in advance. When we arrived, we were informed they no longer had the king sized bed we reserved so we had queens. The next incident occurred when the reservations we made weeks in advance for our final night at the resort were given to someone else because they were having a guest chef. We were not told until we arrived at the restaurant.
Review by wreet972 Plano, Texas
Great Honeymoon
Our butlers Eli, Roberto, Brenda & Miguel were super helpful and very kind. It was a great vacation
Worst beds in the industry
I've visited many times before but this issue has finally gotten to me: their beds. They have the worst beds of any hotel I've stayed at. I returned home yesterday and my shoulder is in such pain after my stay that I can't sleep. I'll probably end up at a chiropractor. Every night in their beds I woke up in complete pain. I've slept better in a motel and my wife and I actually fight over who gets to sleep in the pull out sofa bed.
I can't believe a hotel that costs this much has the worst sleep experience on the planet.
Review by Chebyrashka74 Rochester, Minnesota
An Over the Moon Experience!!!
My amiga and I stayed at Hotel Xcaret Arte as the guest of Miguel Quinana Pali, founder and General Director of Xcaret. Our goal was to see Feria Ixcaret de Arte Popular Mexicano and we had an amazing 5 days, including a 7-course dinner in the cenote with over 150 artisans who were showing their work at the Feria. Of special note among the staff, we would like to thank: (1) Luis Medina, Guest Service Manager, who assisted us with our dinner reservations; (2) Jesus, our driver to the airport, (3) Diana Ayala, Feria Coordinator -- great job Diana; (4) Josue Ramírez, who took care of our every need, and (5) Juan Diego from Hotel Mexico who accompanied us through the underground passages and through the kitchen since the hotel has no ramps yet and I was in a mobility cart. I had read about the great service from the waiters at Hotel Mexico, however, this was not something we experienced. In fact, two separate waiters almost totally ignored us the entire time we were there -- maybe they were both having a bad day.
Review by MaestrosdelArte Chapala, Mexico
