- Mexico Holidays
- Riviera Maya
- Occidental at Xcaret Destination
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Occidental at Xcaret Destination
Mexico, North America
Riviera Maya
Enjoying a fantastic location frontline to the powder-soft white sand and the turquoise waters of the Caribbean Sea, the exclusive Occidental at Xcaret Destination hotel is ideally situated, surrounded by an ecological and historical preserve. It is a perfect luxury 24 hours all inclusive refuge at 10 minutes from Playa del Carmen and offers a lovely garden and pool landscape as well as a wide variety of first class amenities and services. All a la carte restaurants, requiere prior booking, subject to availability and with restrictions.
Facilities
- Paddle tennis
- Tennis
- Billiards
- Volleyball
- Spa treatments*
- Massage*
- Solarium *
- Sauna*
- Entertainment programme for children
- Entertainment programme for adults
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good27,190 reviews
Excellent
52%
Very Good
25%
Average
11%
Poor
6%
Terrible
5%
Location
Cleanliness
Service
Value
Gonzalez Review
We were honestly really hyped to try this resort, especially because of how close it was to Xcaret Park. Unfortunately, this stay was a major disappointment.
We stayed at Dreams for half of our trip and here for the other half, and the difference was night and day. The price seemed too good to be true, and unfortunately, we quickly found out why.
Room service was an additional charge, our fridge was never properly refilled, and we had to call every single day just to get basic drinking water. The water coming from our sink was extremely rusty, which was honestly unacceptable.
And the food was probably the biggest disappointment. It was so bad that we ended up leaving the resort to find somewhere else to eat. When you’re paying to stay at an all-inclusive resort, having to leave the property because you don’t want to eat the food there defeats the whole purpose.
I had my entire family with me, so I really wanted everyone to have a great experience. Unfortunately, I can’t say that we did. I don’t normally like to complain, but this was not what we expected or what we experienced at Dreams.
The location was great, but that’s about where the positives ended for us.
Third time at this resort but won’t be back. Food and cleanliness gone down.
The location in Riviera Maya is good, about 40 mins from Cancun airport, in jungle setting. It took 45 mins before we were able to check-in at the First Club and this was very frustrating after a long flight. The room we were allocated had a dirty valance sheet, no hand towels, noisy AC unit, the connecting room door was unable to open to our sons room, our son had no pillow’s, sheets or bedding . Complained and this mainly got fixed. The bars don’t open for any drinks until 11am, so if you want a juice or coffee before 11am we had to use a buffet area. Breakfasts were repetitive and cold. Even went at 7am when they opened and still the hash browns were cold. We went during the week that the main buffet was in the conference room and it was terrible. Other guests we spoke to had food poisoning. Trays of food with only 2 candles under them to keep them hot! Ate at the Italian, oriental and Mexican restaurants, they were average. Other nights either ate at the pizza or taco place. The pool by the swim up bar is really needing cleaning. We all had skin rashes after being in there. The sun lounger mattresses at the first club were very dirty. Drinks were good, although had to wait until 11am for anything alcoholic. The best part of this hotel was all the wildlife. This was our third time at this hotel, last visited in 2019 and won’t be back. The entertainment at night was average. In summary the food and cleanliness of this resort need sorting out. I’d rate this as a 3 star hotel now.
Review by Lisa W Preston, United Kingdom
Gorgeous location / terrible service / food is average
Was kicked out of my room after the first night because the hotel made a mistake in my booking. Had to go back three separate times to get a new room (wasted a full day of vacation): they then checked us out of room three days early and instead of fixing the issue they made us go through the same hassle again on day 4.
The cleaning staff arbitrarily through away insulin from our room. Being diabetic in a foreign country is one thing but to have your meds thrown away out of your own refrigerator is another. No apology offered and no reimbursement for the additional $600 American dollars spent to get new medication. Unacceptable!
Father in law is disabled and we asked for a wheelchair and they told us they don’t have one although we saw plenty of people here with a wheel chair provided by the hotel. The paths to go from one venue to another require a lot of walking and you would think this would be a service a hotel like this would provide.
To make up for our bad experience the hotel wanted to provide us a free breakfast (albeit this is an all inclusive resort so all meals are included anyhow) and then try to sell us a membership package. That is backwards beyond belief from a customer service perspective. They also tried to provide a free spa day service to the four adults in our party but, what about the two kids (they would not be permitted) who were kicked out of their rooms for two days. They don’t count?! Not to mention the food is very mid.
What are you doing management team? I have stayed at several all inclusive and the service here has been terrible and there is no incentive from management to make it right.
We came here for a wedding and the entire party was treated the same way. All the money spent here will not be forgotten. I sincerely hope the entire party leaves similar reviews.
Such a shame because the resort is really pretty and the wildlife is incredible.
Hotel activities with Axel
Axel was our instructor at poolside aerobics, the host for lotería, as well as the host for kids Glow disco party and the Mexican Show at Occidental. He is the absolute best leader for hotel recreation, engaging all ages in both English and Spanish. We loved seeing him at all the hotel activities and he made us laugh every time! It is so clear how passionate he is about sharing culture, creating fun and inclusive spaces, and dedicating his time to making the guests experience the best. He made our stay at Occidental unforgettable!
Amazing!
The hotel is incredible - the green areas are gorgeous and you can see deer all over the property, the wildlife there is so diverse.
My favorite part was Paco's Tacos, I hadn't had tacos and pizza that good in a long time. Victor was super friendly, Areli was amazing, and Fernando with his signature smile - they took care of me every single night. And the drinks at the bar after 11 are next level, there's a bartender on that shift who makes them insanely good.
I loved the lobby. It's my first time in Mexico and the entrance is beautiful. My room was super comfy and spotless.
The beach club service is outstanding.
At the Mexican restaurant, Jesus welcomed us so professionally and kindly, and on our second visit he told us a bit about the tequilas they have at the entrance. Captain Luis is super attentive to detail and always kept an eye on us.
Best vacation I've had in Mexico so far. We hope to come back next summer to explore more of Cancun! ❤️
Review by Maribel P Illinois
