- Mexico Holidays
- Puerto Morelos
- Ventus at Marina El Cid Spa and Beach Resort
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Ventus at Marina El Cid Spa and Beach Resort
Mexico, North America
Puerto Morelos
Located in Puerto Morelos town in Quintana Roo State in Mexico. Puerto Morelos is 20 minutes-12 miles south of the Cancun International Airport and about 20 minutes north of Playa del Carmen. Cancun Resort city is 22 miles from this town. 5 Stars Hotel. To get to the hotel is flying to Cancun International airport and pay transportation from airport to the hotel in Puerto Morelos town. It is around a 20 minutes distance between the airport and the hotel.Ventus at Marina El Cid Spa and Beach Resort is the next generation of the El Cid Family of resorts offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings-elegantly styled rooms and world class cuisine that makes for an unforgettable getaway. Indulge yourself with oceanfront accommodations and Platinum Club Level service including personalized check-in-private butler-special in-room amenities and use of an exclusive lounge with VIP services.Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway. -Check-in time: 3:00 pm -Check-out time: 12:00 pm (noon) -Early check-in and late check-out are arranged (price and time) at front desk by paying an extra, and they are subject to availability. Hotel provides luggage storage if none of the services are available.Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway.
Facilities
- Spa treatments*
- Steam bath*
- Sauna*
- Children playground*
- Sun loungers
- Poolside snack bar
- Private pool
- Luggage room
- Babysitting service*
- Transfer service*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent4,964 reviews
Excellent
69%
Very Good
18%
Average
7%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Extorted for money from hotel staff!
This hotel extorted me for $463.87 during checkout ! My family and I stayed for four nights and during checkout the front desk staff informed me I owed them $463.87 for soiled linens- they accused me of putting human waste on the linens (not making this up) no proof because this did not happen. Unable to leave because hotel security would not lift the gate allowing me to leave. Refused to put me in contact with someone in management. I paid the fee in order to leave. Literal extortion. This is not the first time something like this happened at this resort in learning, read other reviews. This will not happen to everyone but these shady practices by the resort is something that they will do. Don’t take a chance, stay somewhere with better business practices.
Review by timothyr199 South Amboy, New Jersey
Couples trip
We had such a great time at Ventus at Marina El Cid! One of our favourite things about staying here was having access to all three resorts. It gave us so many options for pools, restaurants, bars, and just different areas to explore throughout our stay.
We especially LOVED the Wave Bar and Marcos! We visited him almost every day we were there. He was amazing, so friendly, and definitely one of the highlights of our trip.
Before coming, we saw quite a few reviews saying the food was bad, but honestly, we completely disagree. We really enjoyed the food and drinks and were more than content with the options available. Of course some flavours and dishes may be different from what you're used to—you’re in a different country, but we had no complaints and always found something we liked.
The only real downside was the seaweed and the smell near the beach, but obviously that is completely out of the resort’s control. There were so many pools between the three resorts that we honestly didn’t feel like we were missing out too much because of the beach conditions.
The one area I really think could be improved is the entertainment. I wish there was more going on throughout the day, especially around the pools. But the ABSOLUTE shocker for us was finding out there was basically no nighttime entertainment on Friday and Saturday nights?! Those are the nights you would expect the resort to be the most lively. The resort club was completely dead, and a lot of guests were clearly disappointed. We actually saw visitors getting upset with the staff about it, which was unfortunate because it obviously wasn’t the staff’s fault. The employees were doing their jobs. the entertainment schedule is something management should really reconsider.
Overall, though, we had an amazing vacation and would definitely recommend Ventus at Marina El Cid. Between the three resorts, great pools, good food and drinks, and wonderful staff like Marcos at the Wave Bar, we had a really enjoyable stay. More daytime and weekend nighttime entertainment would honestly take this resort to another level!
Review by alindaj2018 Vaughan, Canada
Amazing week
My family and I returned to Ventus once again for another amazing week. There were 21 of us this time, and we enjoyed all the great restaurants, pools and of course accommodations. The grandkids loved the rock jump and the many species of wildlife throughout the resort. It’s always heartbreaking to leave, but knowing we will return again takes a bit of the pain away.
Great weather and beautiful views, but some amenities are lacking
This was our 7th trip to Ventus. First trip was 2016. Positives: our room was nicely appointed and the views were incredible (their online photos are spot on). Weather was almost perfect for the week. Grounds were well-maintained, and the staff did a pretty good job keeping the smelly sargassum cleaned up on the beach. Wait staff were very friendly and accommodating. Breakfast buffet was really good. Lunch buffet was pretty good (especially the crepe station). Just a 25-minute trip from Cancun airport. Overall, relaxing and quiet. Negatives: pre-2020, all restaurants were open. Since 2020, only certain restaurants are open. It is increasingly difficult to get reservations. Most of the food (restaurant or buffet) isn't warm/hot. We found it difficult to find decent food for dinner. Biggest three complaints: (1) none of the hot tubs were heated. No signs. No explanation as to why. Just cold, jetted water (colder than the pool). We reported it several times, but nothing happened. (2) Staff/security needs to do a better job handling rowdy/drunk guests. We had a man in our pool that was visibly drunk (saw him later where he fell trying to navigate to his room) - but the staff didn't help manage it. (3) Guests brought their own boom-box to the adjacent pool. Their music was so loud we couldn't hear the music at our pool from the overhead facility speakers. And finally, the resort needs to spend some time on maintenance - the adult only pool has quite a few tiles missing, some of the stucco needs repaired... just wear and tear over the years.
Review by Katydid3432 Yorkville, Illinois
Beyond an awesome resort. Number 1 in our book
This is a lovely timeshare. We come with friends and family. Wonderful employees. Clean. 9 restaurants. Good food. If you are lucky enough to get Luis as a butler you will be well cared for.
Review by Jan C Happy Valley, Oregon
