Sensira Resort and Spa Riviera Maya

Eva ciau and Celia and Arturo y Alex good services

Thank God for the amazing staff at Sensira because they truly made our experience so much better! There are a few people who absolutely deserve special recognition. Irving was one of the highlights of our trip! He greeted us every morning with the biggest smile and was so funny and witty. He always had us laughing. By the time we got to our table, he already knew what we were drinking before we even had to ask. That kind of attention and hospitality really stood out to us. Silvianno was also wonderful and took great care of us! Jesus from the Italian restaurant was amazing! He was extremely attentive, kind, friendly, and genuinely made our dinners more enjoyable. He had us laughing throughout the night and made us feel so welcome. Alberto by the pool was THE MAN! He was incredibly hardworking and attentive. He always made sure we had a drink, always had a huge smile on his face, and never made us feel forgotten. He honestly made our days lounging by the pool some of the best parts of the trip. And Jose and Daniel Lopez at the bar at night were hands down our best nighttime entertainment! 😂 they made sure the adults were having a great time, good drinks but what really stood out was how wonderful they were with the kids too. They kept them laughing, made them the best drinks, and entertained all of us every single night with their funny personalities. We looked forward to seeing him!

Unfortunately, the resort itself was disappointing in several areas. No one at check in gave us any sort of direction or information about the place. We stayed for 5 nights and there was not a single nighttime show during our stay. For an all-inclusive family resort, we expected much more entertainment. The evenings felt very boring, and there really wasn’t much to look forward to after dinner. Housekeeping was also a major disappointment. Our room never felt thoroughly cleaned. The floors were not properly swept, and there were times when we didn’t receive the correct number of clean towels or washcloths. For a resort at this price point, basic room cleanliness and fresh linens should not be something guests have to worry about. The Mexican restaurant was not good at all. They had run out of most of the entree and appetizers but to be in Mexico we expected the Mexican food to be the best! Our waitress Julia was The best part of that restaurant. She was so sweet and so kind. Overall, most of the staff were absolutely the best part of Sensira. Irving, Silvianno, Jesus, Alberto, Julia, Daniel and Jose are the reason our experience was as enjoyable as it was, and they deserve all the recognition. They brought the warmth, laughter, and hospitality that we had hoped to get from the resort as a whole. I just wish the hotel itself matched the level of service these incredible employees provided. With better housekeeping and significantly more entertainment, our experience could have been completely different.