Sensira Resort and Spa Riviera Maya

We loved our family vacation. All staff are so lovely .. Jorge went over and above to serve us and Julia is amazing too. Typically food in the main buffet isn’t the best but we enjoyed the food here! Definitely recommend adding the tomahawk steak (it’s extra charge) but sooo delicious! We came over 4th of July and it’s so festive here!

This is an excellent resort for families. The service is top-notch. The rooms were clean. My children enjoyed the bunkbeds in their own private area of the room. Room service was provided for only 200 pesos per order and you were allowed to order any number of items. The alcoholic drinks were authentic and not watered down. The specialty restaurants were good. We really enjoyed our stay here as a family.

Okay I will give you the good, the bad and the ugly on this hotel. We visited with our two kids, age 8 and 11. It definitely has its ups and downs. Overall, would I go back? No. In my opinion, there’s better places you can go for this price point.

Pros: the staff. They’re incredible. Everyone is extremely kind, polite and helpful. Always greeting you with a smile and friendly hello. The workers work long shifts and most are 6 days a week and they’re just always incredibly sweet.

The pools. The pools are great. The bottom pool has warmer water - perfect for the morning hours and the upper pools water is colder, so we always transitioned to this one later in the day because it was more refreshing. We loved the pool temp differences.

The resort appearance and cleanliness. Always superior. Resort is stunning and grounds are kept up very well. Always clean. Our last day there was a strong sewage smell by our room but it didn’t last more than an hour or two. Overall, the rooms and resort are very pretty. Every room in the resort also has at least a partial ocean view, which is really nice.

Cons: The food - our biggest disappointment. We stayed from Sunday-Saturday and during this entire trip, the dinner buffet was only open ONCE. The only thing open were the 3 la cartes restaurants (one of which you needed a reservation for) and the food was so limited. We ended up having the same meal for dinner for at least three of the nights we were there. 3 of the 4 of us also got stomach sick for a 24 hour period at different times. For a luxury resort, the food was definitely a let down. And for a resort that focuses so much on families with young kids, not having the buffet open is not a good move.

Entertainment- didn’t love the area of the entertainment- the room is off to the side of the resort (not in the center) and just kind of out of the way. When the weather is beautiful outside, the last thing we wanted to do was to go in a dark room with a stage somewhere at the side of the resort and watch the show. We much prefer outdoor entertainment areas that we experienced at other resorts. Shows weren’t that engaging either. Our kids never wanted to stay.

On a side note…the kids play areas are great. The pool kids area, trampoline park, video game area, mini golf and basketball and tennis court - all awesome. My daughter is 11 and was too tall for the zip line. She was really upset about that. The resort generally is really geared to younger kids - age 4-7 is perfect. But our kids were sadly a bit big for it.