- Mexico Holidays
- Playa del Carmen
- Thompson Playa del Carmen
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Thompson Playa del Carmen
Mexico, North America
Playa del Carmen
Enjoy the energy of Riviera Maya's most vibrant spot from our iconic rooftop in the heart of Playa del Carmen's Quinta Avenida.
An adults-only 92 rooms urban resort perfect for adventurous couple's weekends, unforgettable bachelor/bachelorette parties or small group gatherings, Thompson Playa del Carmen Main House combines mid-century design, exceptional cuisine and modern amenities in a refined boutique hotel experience. Whether you are looking to explore the destination or lounge around taking in the panoramic views from the lively rooftop and infinity pool stretching an entire city block, discover the best of Playa del Carmen here.
Must be 21 years of age to check-in. The hotel is 100% non-smoking. A $250 cleaning fee will be charged to any guest who violates the smoking policy. (Fee subject to change)
Facilities
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Concierge
- Private pool
- Luggage room
- Sun terrace
- Late Check-out*
- Multilingual staff
- Transfer service*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,649 reviews
Excellent
80%
Very Good
9%
Average
4%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
200 USD deposit cheated away
I was asked for a 200 USD deposit during check in which they promised to return in 7 business working days. It has since been 14 days and nothing no response from them at all. Receipt of the deposit and booking confirmation all sent to them, but no response.
Service-oriented and smile all the time
Karen Juan Carlos manager very good service and Service-oriented
Awesome- Phenomenal
This hotel was much better than expected. We felt welcomed in every area. The staff are the best, Kant, Juan Carlos and Poncho were great hosts: always available and very attentive. The hotel is very clean, room to kill for, rooftop the maximum with nice music and delicious drinks and food. The location was perfect, couldn’t ask for a better spot. Will not think twice to come back.
A Great First Time in Mexico
My partner and I came to Mexico for the first time for a friends birthday. We used our Chase Points to pay for the hotel. All the staff we encountered were very helpful and friendly. My partner is diabetic and we needed to freeze the gel packs for his insulin carriers. The front desk staff happily took them up to the restaurant freezer for us. They helped us find good restaurants to eat at. The room was well maintained and cleaning was unobtrusive. I absolutely loved the rain shower. The rooftop pool has a great view of the city to the beach. I've never been in one before it was very cool. The lounging area around the pool was pretty nice too, as were the chairs in the water so you could relax in the pool and be partially in water. Over-all a great experience. Would definitely stay again.
Wonderful stay! ❤️
We had a wonderful stay at Hyatt Centric Playa del Carmen, Beautiful hotel, great location, and excellent service.
A special thank you to Marisela for taking such great care of our room. Her attention to detail and dedication made our stay even more enjoyable.
We truly appreciated everything and look forward to coming back! 🌴❤️
